Lead Teller PAY STARTING AT 19HR DOE

North Shore Bank; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading bank in Columbus is seeking a Branch Coordinator responsible for overseeing branch operations, ensuring excellent customer service, and supporting sales initiatives. The role involves coordinating with staff, resolving customer inquiries, and managing branch activities effectively.

Qualifications

• At least one year of bank-related operational support experience.
• Demonstrated customer service abilities and knowledge of financial concepts.

Responsibilities

• Coordinate with Branch Manager for operational updates.
• Serve customers professionally and handle teller functions.
• Identify cross-sell opportunities and make outbound sales calls.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Job description

North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it’s our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace twelve times by the Milwaukee Journal Sentinel.

As a mutual company, North Shore Bank isn’t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.

SUMMARY:

Responsible for coordinating the fixed activities of the Branch. Performs office and administrative duties, resolves problems, and actively cross-sells bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank. Acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles support multiple branch locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

North Shore Bank’s Position Descriptions describe only the major responsibilities of the job. You may be expected to perform other duties as assigned by your manager. Everyone is expected to contribute efforts to operate efficiently and effectively to ensure the success of North Shore Bank.

Operations:

• Coordinate with Branch Manager to disseminate operational changes/updates to branch personnel through staff meetings.
• Serve customers professionally, courteously, and efficiently through prompt handling of teller functions. Ensure adherence to customer service standards.
• Answer questions from prospects or customers and maintain good relations; direct customers to appropriate staff for complex inquiries.
• Handle complex and non-routine inquiries, research and resolve customer issues, referring difficult situations to the manager.
• Ensure standard operating and security procedures are followed; provide guidance and training to branch staff.
• Safeguard bank assets, both monetary and non-monetary, by following policies and procedures.
• Assist with equipment service calls and record maintenance as needed.
• Open and close the branch as scheduled.
• Ensure proper staff scheduling.
• Exercise good judgment when waiving fees within bank guidelines.
• Provide performance feedback to the branch manager regarding teller staff.

Sales:

• Identify cross-sell opportunities; make referrals and cross-sells regularly.
• Make outbound sales calls.
• Act as a Personal Banker when needed; sell products and services that meet customer needs through various channels.
• Stay current with bank products, services, promotions, policies, and procedures.
• Meet or exceed personal referral goals.
• Support tellers in achieving branch sales goals.
• Assist with daily sales support as required.
• Develop and implement monthly sales plans.

QUALIFICATIONS:

Successful performance requires the ability to perform essential duties satisfactorily. The listed requirements are representative of the necessary knowledge, skills, and abilities. Reasonable accommodations may be made for individuals with disabilities.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent and at least one year of bank-related operational support experience. Demonstrated customer service abilities and knowledge of financial concepts are required. Previous Teller experience is preferred.

OTHER SKILLS and ABILITIES:

Effective verbal and written communication skills, including listening. Ability to focus and manage priorities amidst distractions. Ability to direct and provide constructive feedback to others.

PHYSICAL DEMANDS:

Regularly required to stand, walk, sit, talk, and hear. May occasionally lift/move up to 50 pounds. Vision abilities include close, distance, and focus adjustment.

WORK ENVIRONMENT:

Moderate noise level. Reasonable accommodations available for disabilities.