Lead Teller

PNC

Street (MD)

Presencial

USD 22 000 - 36 000

Tempo integral

Há 4 dias

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Vantagens oferecidas por esta oferta de emprego

Medical and prescription coverage

Dental and vision options

Life insurance benefits

Short and long-term disability

401(k) with company match

Stock purchase plan

Dependent care reimbursement

Wellness program with incentives

Resumo da oferta

PNC seeks a Lead Teller to guide tellers, deliver exceptional customer experiences, and promote banking products at our Camp Hill, PA branch. You will coach staff, handle diverse customer interactions, and collaborate with branch leadership to drive performance.

1+ years of related experience, no degree required. This in-office role emphasizes accuracy, risk-aware service, and effective communication with customers and colleagues.

Qualificações

Typically requires 1+ years of related experience.
Related banking or teller experience preferred.
No university degree required, a comparable combination may be considered.

Responsabilidades

Lead tellers and mentor staff to deliver a superior customer experience.
Process a variety of customer interactions efficiently.
Educate customers on banking options and alternatives.
Identify opportunities and refer to branch staff as appropriate.
Engage customers in lobby activities to promote PNC products.
Assist the Branch Manager with performance management and hiring.
Ensure daily teller and branch operations are accurate and compliant.

Conhecimentos

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Formação académica

No Degree

Descrição da oferta de emprego

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Lead Teller within PNC's retail organization, you will be based in Camp Hill, PA. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions.
Educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during the customer interaction and refers as appropriate.
Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
Assists the Branch Manager in performance management and new hire selection processes.
Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Employee Expectations

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this and other opportunities on our team. Watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales Competencies
Accuracy and Attention to Detail
Addressing Customer Needs
Coaching Others
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

Depending on your eligibility, options for full-time employees include: