Teller

PNC Financial Services Group, Inc.; Akron (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health coverage

401(k) with PNC match

Pension

Stock purchase plan

Education assistance

Wellness program

Paid holidays

Job summary

PNC Financial Services Group, Inc. seeks a Teller for the Montrose Branch Office in Akron, OH. This in-office role centers on delivering a personalized customer experience, educating clients on banking options, and guiding transactions with accuracy.

You will engage customers, identify opportunities, and coordinate with branch staff to meet financial needs. The position offers a base salary of $30,000–$50,000 with incentive potential and a robust benefits package.

Qualifications

• Roles at this level do not require a university degree.
• In lieu of a degree, a combination of education or experience may be considered.
• No specific certifications required for this entry-level teller role.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on banking options.
• Identifies opportunities during interactions and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Ensures teller and branch operations are completed efficiently and accurately.

Skills

Customer Service

Banking

Client Loyalty

Digital Awareness

Proactive Sales

Education

No Degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Teller within PNC's Retail Branch Banking organization, Montrose Branch Office, you will be based in Akron. OH.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.

Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Applies product and procedural knowledge to solve customer's problems.

Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

1. Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
2. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this and other opportunities on our team Watch this video .

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Accuracy and Attention to Detail
• Addressing Customer Needs
• Banking Products
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $30,000.00 - $50,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 10/16/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options;
• employee and spouse/child life insurance;
• short and long-term disability protection;
• 401(k) with PNC match, pension and stock purchase plans;
• dependent care reimbursement account;
• back-up child/elder care;
• adoption, surrogacy, and doula reimbursement;
• educational assistance, including select programs fully paid;
• a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• maternity and/or parental leave;
• up to 11 paid holidays each year;