Lead Teller

RCB Bank; Norman (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking bank that values integrity and community! As a Lead Teller, you will play a crucial role in assisting with teller supervision and providing exceptional customer service. This position offers the opportunity to mentor new tellers, handle complex customer inquiries, and ensure smooth operations in the teller area. With a commitment to excellence and a supportive work environment, this role is perfect for those who thrive in a dynamic setting. If you have a passion for helping others and meet high standards of character, we invite you to apply and be part of a team that makes a difference in the community.

Qualifications

• 1+ year of customer service experience with proven cash handling success.
• Strong communication and mathematical skills are essential.

Responsibilities

• Assist in the administration of the teller area and provide customer service.
• Train and support tellers while handling complex customer issues.

Skills

Customer Service

Cash Handling

Communication Skills

Clerical Skills

Mathematical Skills

Education

High School Diploma or Equivalent

Job description

Norman -2596 W Tecumseh, Norman, Oklahoma, United States of America

Job Description

Posted Friday, January 24, 2025 at 7:00 AM | Expires Saturday, February 8, 2025 at 6:59 AM

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).

Hours: Monday thru Friday 8 am to 5 pm

POSITION SUMMARY: Assists in administration/supervision of the teller area as delegated by the Teller Supervisor or Retail Coordinator. Responsible for performing Teller duties, providing excellent customer service, and promoting Bank products/services while processing transactions and paying out funds in accordance with Bank procedures and regulatory requirements.

ESSENTIAL FUNCTIONS:

• Provides ongoing training and support to Tellers by providing input to the Teller Supervisor/Retail Coordinator on performance reviews, participating in new Teller training, and mentoring.
• Assists the Teller Supervisor/Retail Coordinator in preparing Teller work schedules, reviewing Teller work on a regular basis, and conducting Teller audits.
• Handles more complex customer issues that may be referred to the Lead Teller from other Tellers.
• Performs Teller duties while professionally assisting customers with concerns and/or questions that may arise during transactions and referring to supervisor or other departments as needed.

EXPERIENCE REQUIRED:

Proven quality customer service experience.

Minimum of one (1) year of consecutive, current and proven success handling cash.

EDUCATION, CERTIFICATIONS & TRAINING:

High school diploma or equivalent.

JOB-SPECIFIC SKILLS & KNOWLEDGE:

• Thorough knowledge of teller services and customer service/relations.
• Basic clerical and processing skills.
• Strong reading, writing, and mathematical skills.
• Ability to communicate clearly and effectively with customers and co-workers.
• Ability to manage multiple tasks/projects and deadlines simultaneously.

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.

Norman -2596 W Tecumseh, Norman, Oklahoma, United States of America