Lead Teller

PNC; Denver (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading bank is seeking a Lead Teller in the Denver Metropolitan Area. This full-time, on-site role involves overseeing teller operations, ensuring excellent customer service, and adhering to banking regulations. Ideal candidates will have strong leadership skills and experience in customer service and cash handling.

Qualifications

• Experience in customer service and cash handling.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee day-to-day operations of the teller area.
• Supervise teller staff and handle complex transactions.
• Train new tellers and manage cash flow.

Skills

Customer service

Cash handling

Leadership

Communication

Problem-solving

Conflict resolution

Detail-oriented

Organizational skills

Ability to work under pressure

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

Banking software

Job description

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Company Description

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Role Description

This is a full-time on-site role for a Lead Teller located in the Denver Metropolitan Area. The Lead Teller will be responsible for overseeing the day-to-day operations of the teller area, ensuring excellent customer service, and adhering to all banking regulations and policies. Responsibilities include supervising teller staff, training new tellers, handling complex transactions, managing cash flow, and resolving customer concerns. The Lead Teller will also assist with scheduling, performance evaluations, and ensuring that all operational procedures are followed accurately.

Qualifications

• Experience in customer service and cash handling
• Strong leadership and supervisory skills
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Detail-oriented with strong organizational skills
• Ability to work effectively under pressure and meet deadlines
• Proficiency in Microsoft Office Suite and banking software
• High school diploma or equivalent; associate's or bachelor's degree preferred
• Previous experience in a banking or financial institution is a plus

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Sales

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