Lead Teller

Vibe Credit Union; Berkley (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Vibe Credit Union is seeking a Lead Teller to oversee branch teller operations and mentor the teller team. You will balance cash operations, assist with audits, and ensure accurate transactions while delivering exceptional member service.

Role requires a high school diploma or equivalent and strong communication, multitasking, and problem-solving skills. This is a frontline leadership opportunity with room for growth within the branch network.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service and sales abilities are essential.
• Excellent communication and professionalism are expected.
• Ability to multitask and handle pressure in a fast-paced environment.
• Comfort using Windows-based systems and general business equipment.

Responsibilities

• Support Teller Operations: assist the teller team with questions and workflow guidance.
• Lead Cash Operations: balance ATM/vault and ensure internal controls.
• Resolve issues: investigate teller out-of-balance situations and guide corrective actions.
• Serve Members: deliver accurate transactions and build relationships.
• Maintain Security: protect cash drawers, checks, and negotiable items.
• Promote Products: communicate benefits of products/services to reach sales goals.
• Ensure Compliance: follow BSA, AML, CIP, and CDD procedures.
• Support the Branch Manager with coaching and staff development.
• Maintain clean, secure workspace and protect member confidentiality.
• Meet all established sales and service goals.

Skills

Customer service

Sales abilities

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Job description

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values – be inclusive, educate, embrace change, and seek opportunities – we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Lead Teller

As a Lead Teller, you’ll support the branch by ensuring smooth and efficient teller operations while serving as a knowledgeable resource for the teller team. You’ll handle complex cash operations, assist with balancing and audits, mentor team members, and deliver exceptional member service. Your leadership helps drive operational accuracy, team confidence, and an outstanding branch experience.

What You’ll Do

• Support Teller Operations: Assist the teller team with questions, transaction guidance, and workflow support.
• Lead Cash Operations: Manage and balance the ATM, vault, cash dispenser, recyclers, and coin machines; ensure internal control compliance and complete required audits.
• Resolve Issues: Investigate and assist with teller out‑of‑balance situations and provide corrective direction as needed.
• Serve Members: Deliver excellent service through accurate transactions, product knowledge, and strong relationship‑building.
• Maintain Security: Ensure the accuracy and security of cash drawers, checks, gift cards, stamps, and other negotiable items.
• Promote Products: Communicate the benefits of Vibe’s products and services to help meet individual and branch sales goals.
• Ensure Compliance: Follow BSA, AML, CIP, and CDD procedures consistently.
• Support the Branch Manager: Provide performance suggestions, coaching insights, and assistance in staff development.
• Maintain Standards: Complete daily responsibilities, uphold member confidentiality, and ensure a clean, secure workspace.
• Meet all established sales and service goals.

What We’re Looking For

• Education: High school diploma or equivalent.

Skills

• Strong customer service and sales abilities
• Excellent communication and professionalism
• Ability to multitask and handle pressure
• Analytical skills and sound judgment
• Comfort using Windows‑based systems and business equipment

Why You’ll Love It Here

• You’ll play a key leadership role in frontline member service.
• Opportunities to grow into MSS roles, Assistant Branch Manager, or beyond.
• An encouraging team environment where your coaching and operational excellence make a real impact.

Physical Requirements

These physical demands are representative of the physical requirements necessary for anemployee to successfully perform the essential functions of the position. Reasonableaccommodations can be made to enable people with disabilities to perform the describedessential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.