Lead Technology Trainer Epic

Children's National Medical Center; Silver Spring (MD); On-site; USD 110,000 - 183,000; Full time

Job summary

Children's National Hospital is seeking a Lead Technology Trainer to design and deliver enterprise EHR training across clinical, operational, revenue cycle, and IS teams. You will lead an Epic-certified training team and develop a continuous learning model to boost user adoption, system mastery, and patient safety.

Strong instructional design and stakeholder collaboration are essential. You will report to the Manager of Technology Training and Adoption and drive go-live readiness, change

Qualifications

• 7+ years of clinical, operational, revenue cycle, or IT training experience with health information technology.
• Experience with Epic EHR is advantageous.
• Excellent leadership and stakeholder management skills.
• Knowledge of instructional design and adult learning principles.

Responsibilities

• Advise IS and hospital leadership on the development of a comprehensive EHR training and adoption strategy.
• Align training initiatives with organizational goals and digital transformation priorities.
• Provide day-to-day supervision and mentorship to junior training team members, fostering professional growth.
• Lead the recruitment, onboarding, and development of credentialed trainers and super users for go-live support.
• Design and implement enterprise-wide training programs tailored to diverse user groups, including clinical, operational, and administrative staff.
• Ensure training content reflects organizational values, technical environment, and role-based workflows.
• Promote standard work, high reliability practices, and integration with clinical and operational workflows.
• Oversee the availability, integrity, and maintenance of training environments and test patient data.
• Ensure environments support realistic, case-based learning experiences and content development.
• Lead the planning and execution of training activities for new system go-lives and upgrades.
• Coordinate with IS and project management teams to ensure readiness, communication, and support coverage.
• Integrate system updates into training programs and materials
• Collaborate with informatics and operational leaders to support change adoption and address resistance.
• Define and track metrics to evaluate training effectiveness and user adoption.
• Monitor performance trends and provide ongoing support to ensure sustained proficiency.
• Partner with IS, department leaders, and vendors to ensure training programs meet evolving user needs.
• Facilitate cross-departmental collaboration and alignment.
• Maintain comprehensive, accessible documentation of training materials, methodologies, and user resources.
• Support multi-channel communication strategies for training and adoption.

Skills

Leadership

Management

Communication

Interpersonal

Project Management

Education

Technical

Collaborative

Innovative

Adaptable

Empathetic

Education

Bachelor's Degree

Master's Degree

Tools

Epic certification

LMS

e-learning authoring tools

Job description

Kids Are Our Everything.

Department

10575 IT Training

Pay Range

$110,052.80 - $183,414.40The Lead Technology Trainer partners with clinical, operational, revenue cycle, and information services (IS) stakeholders
to help design and deliver an enterprise technology training program. This pivotal role, reporting to the Manager of
Technology Training and Adoption, will have the opportunity to lead an Epic-certified training team who will ensure all
Children's National staff are well-prepared and proficient in using our new Epic electronic health record and related
applications. You will help develop a continuous learning model to advance user adoption and system mastery. Your expertise
in health care workflows, information technology, and instructional design will empower our staff to leverage technology with
competence and confidence, improving patient safety, care delivery, business processes, and the overall experience for
patients, families, and colleagues every day.
Join us in making a lasting impact and help our patients Grow Up Stronger

Minimum Education

Bachelor's Degree Bachelor's degree in health care, education, information technology, health care administration, or a related field. (Required)

Master's Degree Master's or other advanced degree in health care, education, information technology, health care administration, or a related field is advantageous. (Preferred)

Minimum Work Experience

7 years Minimum of seven years of clinical, operational, revenue cycle, technical, and/or training experience with health information technology, including electronic health records and other clinical or practice management applications. Experience with the Epic EHR is advantageous. (Required)

5 years Five years of experience in staff onboarding, adult education, curriculum development, instructional design, and/or training delivery, preferably in a health care setting. (Preferred)

Required Skills/Knowledge

Leadership: Emerging ability to lead and inspire disparate stakeholders and align end users to achieve organizational goals.
Management: Skilled in supporting high-performing teams, fostering a supportive and inclusive culture, promoting trust
and transparency, and adhering to health care regulations and organizational policies and procedures.
Communication: Excellent presentation and communication skills, adept at conveying complex technical concepts to non-technical audiences through various channels, including static and dynamic pre-recorded and live content delivery, prioritizing user experience.
Interpersonal: Ability to work collaboratively in cross-functional teams and build strong relationships with clinical,
operational, administrative, and technical stakeholders and leaders across clinical departments and business units
Project Management: Strong project management skills, capable of handling multiple initiatives simultaneously, including
overseeing successful and fast-paced implementations of enterprise software including the electronic health record (EHR).
Education: Knowledgeable in instructional design methodologies and adult learning principles. Proficient in using e-learning authoring tools, learning management systems (LMS), and virtual training platforms. Demonstrated experience enabling end user competency, confidence, continuous learning, and system mastery.
Technical: Strong expertise in health information technology, including electronic health records and related systems.
Familiarity with cross-venue clinical workflows and health care operations, including revenue cycle, analytics, and other
business processes.
Committed: Unwavering dedication to the vision for enterprise technology training in service of our mission and core
values.
Collaborative: Strong team player with a collaborative approach to problem-solving and leadership.
Innovative: Ability to think creatively and develop forward-thinking training solutions and models
Adaptable: Flexible and able to navigate complex and rapidly changing priorities and environments.
Empathetic: Understanding of challenges faced by healthcare professionals and staff and commitment to supporting their success.

Required Licenses and Certifications

This position requires
that the appropriate
Epic certification be
successfully obtained
and maintained for the
assigned area of
responsibility within 6
weeks of completing
training, if not
obtained prior to hire. 180 Days (Required)

Functional Accountabilities

Leadership & Strategy

• Advise IS and hospital leadership on the development of a comprehensive EHR training and adoption strategy.

• Align training initiatives with organizational goals and digital transformation priorities.

• Provide day-to-day supervision and mentorship to junior training team members, fostering professional growth.

• Lead the recruitment, onboarding, and development of credentialed trainers and super users for go-live support.

Training Program Development

• Design and implement enterprise-wide training programs tailored to diverse user groups, including clinical, operational, and administrative staff.

• Ensure training content reflects organizational values, technical environment, and role-based workflows.

• Promote standard work, high reliability practices, and integration with clinical and operational workflows.

Training Environments

• Oversee the availability, integrity, and maintenance of training environments and test patient data.

• Ensure environments support realistic, case-based learning experiences and content development.

Implementation & Go-Live Readiness

• Lead the planning and execution of training activities for new system go-lives and upgrades.

• Coordinate with IS and project management teams to ensure readiness, communication, and support coverage.

Change Management

• Integrate system updates into training programs and materials

• Collaborate with informatics and operational leaders to support change adoption and address resistance.

Performance Monitoring

• Define and track metrics to evaluate training effectiveness and user adoption.

• Monitor performance trends and provide ongoing support to ensure sustained proficiency.

Collaboration

• Partner with IS, department leaders, and vendors to ensure training programs meet evolving user needs.

• Facilitate cross-departmental collaboration and alignment.

Documentation

• Maintain comprehensive, accessible documentation of training materials, methodologies, and user resources.

• Support multi-channel communication strategies for training and adoption.

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here:Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.