Lead Technician

Dakotas Oil Holdings LLC; Sioux Falls (SD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking a Lead Technician in Sioux Falls. The ideal candidate will lead a team in delivering top-notch customer service while performing essential maintenance tasks. This role offers competitive pay, training, and opportunities for advancement in a rapidly growing company.

Benefits

Employee Discounts

SPIFs

Health Insurance

PTO

Qualifications

• 1 year of customer service experience preferred.
• Ability to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Ensure the store maintains high performance standards.
• Support training of technicians for customer service excellence.
• Perform lube technician duties including oil changes and fluid inspections.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

Lead Technician

$17.00 (PlusSPIFs Once Trained)

Full Time

8-10 hour Shifts

Morning Shifts

Day Shifts

Evening Shifts

Paid Bi-weekly

K & M Development,LLC is a franchisee for Take 5 Oil Change, the fastest growing quick lube brand in the US. We are actively seeking management professionals from all backgrounds to join us in our expansion. Whether you have automotive experience, or not, we have a compelling career opportunity fro you!

Overview:

We are seeking ambitious, self-driven, outgoing leaders with strong customer service skills to help us build a market-leading presence across South and North Dakota. We have several new stores in planning and development, giving you an opportunity to be a key part of a rapidly growing business.

We will give you extensive training and support in store according to our unique Take 5 stay-in-your-car customer experience. Although our services are centered around changing oil and other light automotive maintenance services, the key to our success is delivering the highest level of customer service of any industry, which is why we are ranked #1 by J.D. Power for Customer Satisfaction for Aftermarket Quick Oil Changes last year.

As a Lead Technician you will:

• Be a critical part of a store's team, while ensuring the store maintains our high performance standards
• Support the training of a team of technicians, ensuring they deliver a customer service experience that exceeds industry standards every time they visit the store.
• Perform normal activities in support of the store's management, to include performing opening and closing procedures, managing the daily schedule, adjusting the team staffing through out the day based on car volume, responding to unique customer issues and concerns, and assisting with counting and adjusting inventory.
• Perform all lube technician duties in serving customers to include engine oil and oil filter changes, inspection and top off automotive fluids, adjusting tire pressure, air/cabin filters and wipers replacement, coolant exchanges, and processing payment for services.
• Oversee a clean and safe work environment

Our Ideal Candidate will:

• Exhibit strong leadership and mentoring skills with a servant-leader heart.
• Love customer service
• Be highly self-motivated and driven for success
• Have excellent communication, creative thinking, and problem-solving skills
• Be somewhat flexible in the timing of hours worked--a weekly schedule of 40 hours+
• Have full mobility and be able to stand for extended periods of time, lift up to fifty (50) pounds, and maneuver in and out of a shallow 3' deep pit used to safely service cars

Experience:

• Customer service: 1 year (Preferred)

Benefits:

• Employee Discounts
• SPIFs
• Health Insurance
• PTO

Ability to commute/relocate:

• 1720 E 10th St Sioux Falls SD 57103: Reliably commute or planning to relocate before starting work (Required)