LEAD TECHNICIAN

Socket.dev; Kentwood (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Bluewater Technologies Group, Inc. is seeking a Lead Technician to drive integration projects in Grand Rapids, MI. The role requires leading teams, forecasting resources, and personally completing system commissioning with audio, video, and network configurations.

You will coordinate with project managers and install supervisors to ensure project success. The candidate should possess CTS-I certification, advanced network skills, and a background in AV over IP, Dante, and large-scale wall

Qualifications

• CTS-I certification required or preferred.
• Advanced network knowledge with AV/IT integration experience.
• Ability to setup Wi-Fi networks supporting AV installations.
• Experience with AV over IP setup and large network configurations.
• Must have valid Crestron, AMX, Biamp, and Extron credentials.

Responsibilities

• Lead integration projects with staff and sub-contractors to 100% completion.
• Forecast materials and manpower needs for jobs.
• Fully commission systems including setting audio levels, color balance, resolution, and system testing.
• Manage post-project discussions and QA processes.
• Coordinate with engineering/programming teams on readiness.
• Provide daily reports on project status, issues, and hours.
• Communicate with project managers and install supervisor.
• Call vendor tech support and initiate RMAs as needed.
• Follow applicable codes, standards and best practices during installations.

Skills

CTS-I certification

Advanced network knowledge

Wi-Fi setup for AV

AV over IP

Dante network

LED/Video walls installation

Biamp Tesira Forte training

Crestron toolbox/101 training

Driver/firmware loading

Valid driver’s license

Tools

Crestron Toolbox

Biamp Tesira

Extron

AMX

Dante

Job description

Position Title: Lead Technician $3,000 SIGN ON BONUS

Team: Integration

Manager: Installation Supervisor

Office Location: Grand Rapids, MI

Who We Are:

Bluewater Technologies Group, Inc., founded in 1985, is the only woman-owned business of its kind, bringing together multiple industry-leading teams under one roof. Our mission is simple: unlock the potential of spaces. That potential might mean helping organizations communicate more clearly, operate more efficiently, or even monetize their environments in new ways. From large-scale events and brand activations to workplace environments and permanent installations, we transform spaces into places that connect, inspire, and perform.

At Bluewater, you’ll find planners, makers, and innovators working side by side—blending creativity, technology, and strategy to deliver experiences that matter. Rooted in our EPIC values (Excellence, Passion, Integrity, Collaboration— and Fun!), we’re driven by a shared purpose: to make people smile.

Key Responsibilities:

• Lead any size integration projects with multiple staff/sub-contractors and bring to 100% completion
• Forecast job needs including materials and manpower
• Fully commission any system by themselves. This includes:
  1. Setting audio levels and gain structure
  2. Color balance displays
  3. Resolution management
  4. System operation testing
  5. Flawlesssystem after commissioning is complete
• Measure job completion readiness for engineering/programming team
• Lead post project discussions as needed
• Follow and enforce QAT process
• Make recommendations based on applicable codes, standards and best practices during the installation of a project
• Call vendor tech support and start RMAs as required
• Provide a daily job report to all necessary parties (if project lead) – this will provide status of the job, issues encountered, future parts needed, and hours required to complete the project
• Detailed and timely communication with project managers and install supervisor
• Other duties as assigned

Skills/Qualifications:

• CTS-I certification
• Advanced network knowledge
• Mastery knowledge to setup Wi-Fi network that supports AV installation
• Understanding of set up required for AV over IP devices
• Set up large networks, Dante, static IP etc.
• Works well under pressure and time sensitive initiatives
• Ability to negotiate and resolve conflicts
• Committed to continuous self-development
• Advanced troubleshooting skillsAdvanced rack skills
• Installation of LED and Flat panel video walls
• Advanced system commissioning
• Biamp Tesira Forte online training certification
• Crestron Toolbox online training course
• Crestron 101 training certification
• Ability to load programmer provided control code
• Ability to load device firmware and software
• Ability to setup and load basic Biamp audio configuration
• Must have valid Crestron, AMX, Biamp, and Extron log in credentials
• Possess a current valid driver’s license
• Presentable and professional in appearance

Why Join Us

• Support flagship A/V projects that define client experiences and drive company growth.
• Be part of an innovative, growth-focused culture that prioritizes continuous improvement and partnership between Operations and Sales.
• Direct opportunities to mentor others, shape best practices, and influence the future of Bluewater’s Installation work.
• Play a strategic role in strengthening collaboration, innovation, and operational excellence across the organization.
• Competitive compensation, comprehensive benefits, and ongoing support for certifications and leadership development.
• Thrive in a collaborative, People-Centric culture built on our EPIC values: Excellence, Passion, Integrity, and Collaboration - while Having Fun!

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic physical stances and actions (sitting, standing, walking)
• Substantial movement of hands, wrists, and fingers for typing, filing, and writing
• Reaching above shoulder height, below the waist, and lifting up to 50 lbs. – proper lifting technique required
• Ability to sit in a stationary position for extended periods while using computer

Additional Information

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Leadership reserves the right to modify, add, or remove duties as necessary to meet business needs. All employment at Bluewater Technologies Group, Inc. is at-will and subject to company policies and procedures.

Bluewater Technologies Group, Inc. is a woman-owned business that is an Equal Opportunity Employer committed to creating a diverse, equitable, inclusive, and welcoming company culture. We do not discriminate against candidates and employees because of their gender, gender identity, race, disability status, ethnicity, national origin, age, sexual orientation, education, religion, veteran status, or any other protected status under the law. We are committed to building a work environment where everyone’s thoughts, ideas, and perspectives matter, while ensuring that all individuals are treated fairly, have access to the same opportunities, and are given the resources they need to succeed in their job, regardless of their background.