Lead, Technical Support

Kyndryl Inc.; United States; Hybrid; USD 65,000 - 93,000; Full time

Job summary

Kyndryl Inc. in the United States is seeking an IT Support Analyst to support Treasury and Cash Management operations by monitoring payment processing, bank statement interfaces, scheduled jobs, and banking portal access controls.

The successful candidate will work as a critical link between Treasury Operations, business users, banking partners, and technical support teams to ensure the reliability, security, and audit-compliant operation of Treasury systems and banking portals.

Qualifications

• Excellent problem-solving and analytical skills.
• Strong communication and presentation abilities.
• Experience with incident and problem management processes.
• Proficiency in job scheduling and monitoring tools.
• Extensive Excel skills and banking/treasury knowledge.
• Familiarity with ticketing systems such as ServiceNow.

Responsibilities

• Monitor payment processing and bank statement interfaces.
• Oversee scheduled jobs and banking portal access controls.
• Coordinate incident resolution with treasury and banking partners.
• Ensure regulatory and audit compliance across treasury systems.
• Provide operational support and investigate issues.

Skills

Problem solving

Analytical thinking

Critical thinking

Communication

Presentation

Project management

Incident management

Problem management

Job scheduling

Monitoring tools

Excel

Access management

Reconciliation

Banking concepts

Payment processing

Cash management

Ticketing systems

ServiceNow

Tools

Power BI

Power Automate

SQL

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

IT Support Analyst is responsible for supporting Treasury and Cash Management operations by monitoring payment processing, bank statement interfaces, scheduled jobs, and banking portal access controls. This role serves as a critical link between Treasury Operations, business users, banking partners, and technical support teams to ensure the reliability, security, and compliance of Treasury applications and banking platforms.

The successful candidate will provide operational support, perform access and reconciliation activities, investigate issues, coordinate incident resolution, and help maintain regulatory and audit compliance across Treasury systems and banking portals.

Who You Are

Required Skills and Experience

• Excellent problem‑solving, analytical, and critical‑thinking skills
• Communication and presentation skills, with the ability to convey complex data insights to both technical and non‑technical audiences
• Ability to manage multiple projects simultaneously, while maintaining a high level of attention to detail
• Knowledge of incident and problem management processes
• Experience with job scheduling and monitoring tools
• Strong Microsoft Excel skills
• Familiarity with access management and reconciliation processes
• Understanding of bank statements, payment processing, and cash management concepts
• Experience with ticketing systems such as ServiceNow or similar platforms

Preferred Skills and Experience

• Treasury Management System (TMS) experience
• SWIFT, MT940, CAMT, ISO 20022, or bank connectivity knowledge
• FIS (Trax, Integrity, eBAM), Moody’s eCredit
• Banking portal administration experience
• Power BI, Power Automate, SQL, or automation experience

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that.