Lead Technical Program Manager - PMO & Executive Reporting

Aumni; Plano (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

comprehensive health care coverage

on-site health and wellness centers

retirement savings plan

backup childcare

tuition reimbursement

mental health support

financial coaching

Job summary

Chase is seeking a Lead Technical Program Manager in the Consumer & Community Banking Technology division to guide strategic technology programs. You will own end-to-end delivery, align initiatives with business goals, and influence cross-functional teams through executive-ready communication and data-driven storytelling.

You will champion agile practices, manage budgets and resources, and leverage AI-enabled planning to accelerate risk synthesis and governance across portfolios.

Qualifications

• 5+ years of experience or equivalent in technical program management leading complex technology projects and programs in a large organization.
• Exceptional communication skills with the ability to distill complexity into executive-ready narratives, visuals, and dashboards.
• Demonstrated track record of designing and operationalizing portfolio governance, with experience in portfolio reporting, capacity and sequencing, and outcome-based planning.
• Experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with validation habits and data sensitivity awareness.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain.
• Advanced expertise in stakeholder management, with the ability to influence cross-functional teams and clients.

Responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resources, and timelines for on-time delivery of technology solutions.
• Use AI capabilities to accelerate program planning and risk synthesis, validating outputs and handling data per sensitivity requirements.
• Drive program and portfolio strategy, monitor OKRs and value delivery.
• Establish data-driven portfolio management with roadmaps, capacity, risks, and benefits realization.
• Craft executive-ready presentations translating complex topics into clear, actionable information.
• Orchestrate new ways of working across the portfolio with governance and accountability.
• Champion agile delivery practices and a culture of continuous improvement.
• Promote reuse-first, AI-assisted practices for governance and reporting with human review.

Skills

Technical program management

Executive storytelling

Portfolio governance

Stakeholder management

Agile delivery

Risk management

Resource & budget management

AI-enabled planning

Tools

Jira Align

OKR platforms

BI dashboards

Job description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Consumer & Community Banking Technology, you will drive the successful delivery of complex technology projects and programs that will help reach business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Drive program and portfolio strategy, manage organizational priorities and outcomes while monitoring OKRs and value delivery
• Establish data-driven portfolio management (roadmaps, capacity, OKRs, benefits realization, risks) and reporting
• Craft executive-ready presentation materials and narratives that translate complex topics into clear, understandable, and actionable information
• Orchestrate new ways of working across the portfolio (e.g., adaptive planning, quarterly prioritization), ensuring governance and accountability
• Champion agile delivery practices and continuous improvement, fostering a culture of continuous learning and innovation within the team
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Exceptional communication skills with the ability to distill complexity into executive-ready narratives, visuals, and dashboards
• Demonstrated track record of designing and operationalizing portfolio governance, with experience in portfolio reporting, capacity and sequencing, and outcome-based planning
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Certifications such as SAFe, PMP, or PgMP
• Experience leading multi-LOB transformations at scale within technology or financial services
• Proficiency with portfolio tooling and analytics (e.g., Jira Align, OKR platforms, BI dashboards) to enable data-driven decisions

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Manage complex tech programs at a leading firm, driving innovation and success with expert skills