Lead Technical Program Manager - Market Expansion

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Lead Technical Program Manager in Payments Technology to guide Market Expansion initiatives and drive the delivery of complex technology programs across the firm.

The role requires strong leadership, advanced stakeholder management, and experience with AI-enabled planning, risk management, and agile delivery within a global environment.

Qualifications

• 5+ years of experience leading complex technology programs in large organizations.
• Experience using enterprise-wide AI capabilities to support program management workflows and data handling.

Responsibilities

• Develop and execute comprehensive project plans with technical requirements, resources and timelines.
• Collaborate with engineering, product and business stakeholders to define scope and deliverables.
• Monitor program performance using data-driven insights and implement improvements.
• Identify risks and implement contingency plans to maintain momentum and delivery.
• Foster agile practices and continuous improvement within the team.
• Promote AI-assisted governance and reporting with proper human review.

Skills

Technical PM

Program mgmt

Stakeholder mgmt

AI capabilities

Risk mgmt

Agile

Cross-functional teams

Job description

Leverage your deep technical expertise and leadership to guide Market Expansion projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Payments Technology, you will drive the successful delivery of complex technology projects and programs related to Market Expansion business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions.

• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.

• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum.

• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals.

• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.

• Champion agile delivery practices and continuous improvement, fostering a culture of continuous learning and innovation within the team.

• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
  

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Effective communication and presentation skills both to business and technical audience and the ability to work collaboratively in teams to achieve common goals
• Adept at working in globally diverse teams across different time zones and forging relationships with key business stakeholders and development teams
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services

Preferred qualifications, capabilities, and skills

• Experience in Treasury Services, Cash Management or Global Transaction Banking would bean advantage
• Experience in managing projects with complex regulatory requirements
• Experience in projects that involve launching products into new global markets
• Experience in managing infrastructure/data center implementation projects