Lead Technical Program Manager

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. within Enterprise Technology – Infrastructure Platforms Data & Specialty Services Group seeks a Lead Technical Program Manager to drive complex technology projects and programs across the firm.

You will lead cross-functional teams, manage budgets and resources, and apply advanced analytical reasoning to deliver innovative, compliant technology solutions. The role emphasizes coordinating with engineering, product, and business stakeholders, leveraging AI capabilities, and

Qualifications

• 5+ years of experience leading technical programs and product delivery in a large org.
• Strong operational management and change readiness capabilities.
• Proven track record in continuous improvement and release management.
• Experience with AI-enabled program management and data sensitivity awareness.
• Excellent stakeholder management and ability to influence cross-functional teams.

Responsibilities

• Lead end-to-end delivery including intake, dependency management, releases, and performance reporting.
• Manage changes across partners with adherence to risk, controls, and regulatory requirements.
• Precisely monitor timelines, resources, blockers, and liaise with stakeholders.
• Develop and execute comprehensive project plans with technical requirements and timelines.
• Leverage enterprise AI capabilities to accelerate planning, RAID, and executive updates.
• Identify and mitigate risks and implement contingency plans to maintain momentum.
• Collaborate with engineering, product, and business stakeholders to align scope with goals.
• Apply analytical reasoning to measure program performance and drive improvements.
• Promote agile delivery and continuous improvement within the team.
• Encourage reuse-first, AI-assisted governance and reporting with human reviews.

Tools

ServiceNOW

Job description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager with JPMorgan Chase within the Enterprise Technology – Infrastructure Platforms Data & Specialty Services Group, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high‑performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Develops and executes comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on‑time delivery of technology solutions
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborates with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilizes advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champions agile delivery practices and continuous improvement, fostering a culture of continuous learning and innovation within the team
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management and product delivery, leading complex technology projects and programs in a large organization
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience of ServiceNOW or similar workflow technologies
• Experience of platform as a product