Lead Technical Program Manager

Cohere Health; United States; Remote; USD 116,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401K with company match

Flexible time off

Parental leave

Pet insurance

Job summary

Cohere Health is seeking a Lead Technical Program Manager, Implementations for a remote-first role that may require travel to Boston, MA for onboarding and occasional in-person meetings. You will serve as Scrum Master for a cross-functional implementation team, delivering 2–3 concurrent customer deployments with clear timelines and shared processes.

You’ll own the Jira-based delivery schedule, coordinate across engineers, solution architects, QA, and analysts, run daily standups, manage risks,

Qualifications

• 4+ years as a product or program manager in software with implementations experience.
• Jira and agile expertise; ability to track status, risks, blockers.
• Healthcare, health-tech, or complex B2B SaaS implementations background.
• Ability to read engineering scope, design, and estimates to sequence work.
• Strong communicator; organizes multiple concurrent workstreams.
• Experience with health plans and utilization management is a plus.
• Experience with AI automation setup tasks is a plus

Responsibilities

• Own the Jira-based delivery schedule, scope, and timeline for client implementations.
• Coordinate day-to-day activities across engineers, solution architects, FDEs, QA, and analysts.
• Run daily standups to surface blockers, dependencies, and timeline risks; track risks, assumptions, issues, dependencies.
• Ensure issues are managed and resolved quickly.
• Define repeatable dev and operational task patterns for client implementations; document in Confluence.
• Ensure Implementation Managers have clear insight into timelines and issues needing client support.
• Partner with product and engineering management on projects (metrics reporting, bug management, dashboards, release notes process improvements, Jira standardization).

Skills

Jira expertise

Agile methods

Cross-functional leadership

Healthcare software

Tools

Jira

Jellyfish

Monday.com

Job description

Opportunity Overview

This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. The Lead Technical Program Manager, Implementations is responsible for serving as a scrum master for a cross functional implementation team; software implementations are planned and managed through delivery and go-live. This is an internal-facing role supporting Cohere's Product, Design, Data, & Engineering Department including the product, engineering, and technical services teams. The Program Manager owns the internal coordination required to manage, schedule, scope the technical build timeline for 2–3 concurrent customer implementations — serving those teams by creating, implementing, and managing shared processes that result in: Fewer handoffs and cross-team abrasion Improved efficiency and reduced risk/errors Better, faster, higher-quality customer implementations Clear insight into project status, milestones, and cross-team dependencies Reduced burden on functional team managers to understand the details/timeline of individual implementation projects.

What you'll do

• Own the Jira-based delivery schedule, scope, technical build details and timeline for each client implementation
• Use agile methodology to deliver on 2–3 concurrent implementations; coordinate day-to-day activities across engineers, solution architects, FDEs, QA , and analysts
• Run daily standups to surface blockers, dependencies, and timeline risks; define and manage a system for tracking risks, assumptions, issues, and dependencies
• Ensure issues are managed and resolved quickly
• Define repeatable dev and operational task patterns for client implementations; maintain process documentation in Confluence
• Ensure Implementation Managers have clear insight into timelines and any issues that require client support
• Additionally, the Program Manager will partner with product and engineering management on projects based on skills, experience, and interest — such as sprint/engineering metrics reporting, bug management, dashboards, release notes process improvements, and Jira workflow standardization.

What you'll need

• 4+ years as a product or program manager or project manager in software, with experience managing implementations or product launches and coordinating cross-functional delivery across product, engineering, and client-facing teams
• Jira and agile expertise; able to apply tooling and recommend plugins to create a clear source of truth for status, risks, and blockers
• Healthcare, health-tech, or complex B2B SaaS implementation background
• Comfortable reading engineering scope, design, and estimates to sequence work and manage timelines
• Strong communicator who simplifies complexity for technical and non-technical audiences; strong organizational skills managing multiple concurrent workstreams
• Experience with health plans and utilization management, is a plus
• Jira Project Administrator, Jellyfish, or Monday.com experience, is a plus
• Experience using AI automation/Claude for repeatable technical setup tasks (e.g., SFTP, SSO coordination), is a plus

Pay & Perks

• Fully remote opportunity with about 5% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Flex Time Off + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

The salary range for this position is $116,000 to $125,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process

Connect with Talent Acquisition for a Preliminary Phone Screening Meet your Hiring Manager & Case Study! Behavioral Interview(s) Subject to change

About Cohere Health

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

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