Lead Technical Account Manager

Jobgether; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading recruitment platform is seeking a Remote Technical Account Manager to drive the end-to-end implementation journey for merchants and partners across North America. This role is pivotal in assisting clients through complex integrations, ensuring satisfaction and operational excellence. The ideal candidate will have over 5 years of experience in Technical Account Management, proficiency in RESTful APIs, strong project management skills, and the ability to manage multiple integration projects simultaneously. This position offers competitive compensation and a flexible work environment.

Benefits

Competitive compensation

Home office bonus

Stock options

Flexible days off

Access to professional growth courses

Qualifications

• 5+ years of experience in Technical Account Management or similar roles.
• Strong understanding of RESTful APIs and web services.
• Proficiency in web fundamentals and client/server debugging.

Responsibilities

• Own the end-to-end implementation journey for merchants and partners.
• Lead technical conversations on integration strategy.
• Become a trusted advisor by understanding business needs.

Skills

Technical Account Management

RESTful APIs

Project management

Fluency in English

Tools

Python

Node.js

SQL

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will drive the end-to-end implementation journey for merchants and partners, ensuring their transition into the global payment landscape is seamless. Your expertise will provide clients with a strong technical foundation, enabling them to navigate complex integrations effectively. You'll also play a pivotal role in coordinating across multiple teams to unblock integrations and ensure timely launches. This opportunity allows you to shape the future of payment solutions while making a significant impact on client satisfaction and operational excellence.

Accountabilities

• Own the end-to-end implementation journey for merchants and partners in North America.
• Lead technical conversations with customer stakeholders on integration strategy and risk management.
• Become a trusted advisor to customers by understanding their business needs and translating them into technical requirements.
• Coordinate cross-functionally to ensure timely launches and unblock integration issues.
• Manage multiple concurrent integrations by tracking milestones and ensuring smooth ramp-ups.
• Troubleshoot API/payment issues and drive resolution with internal and external stakeholders.
• Improve implementation processes and documentation to enhance delivery quality.

Requirements

• 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, or similar.
• Strong understanding of RESTful APIs and web services (JSON, XML; SOAP a plus).
• Proficiency in web fundamentals (HTTP, authentication concepts, debugging client/server flows).
• Working knowledge of at least one server-side language (Python, Node.js, Go, Java, etc.).
• Exposure to databases and infrastructure (SQL/PostgreSQL/MySQL).
• Strong project management skills and ability to manage stakeholders effectively.
• Fluency in English.

Benefits

• Competitive compensation.
• Remote work - You can work from anywhere in North America.
• Home office bonus to create your ideal workspace.
• Work equipment provided.
• Stock options available.
• Health plan offered regardless of location.
• Flexible days off.
• Access to language and professional growth courses.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.