Lead Tech

ServiceMaster of South Shore Inc; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Training & development

401(k)

Paid time off

Job summary

ServiceMaster of South Shore Inc is seeking a Restoration Supervisor to monitor and inspect restoration tasks, ensuring drying, demolition and other activities are completed in accordance with company procedures. The role involves supervising technicians, reviewing on-site documentation, and explaining processes and next steps to customers.

Qualified candidates will have knowledge of the disaster restoration or construction industry, strong problem-solving and communication skills, and a valid

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and clean driving record preferred.
• Excellent verbal and written communication skills.
• Demonstrates strong customer service orientation.
• Knowledge of disaster restoration or construction industry desired.
• Ability to prioritize tasks and meet deadlines.
• Strong problem-solving abilities.
• Effective communication of issues with clients and staff.
• Certifications: ASD and/or WRT preferred.

Responsibilities

• Monitor and inspect restoration tasks to ensure drying, demolition and related activities are completed.
• Prepare and review documentation with notes, photos, and signatures per policy.
• Explain processes to customers and outline next steps for resolution.
• Supervise technicians on site, ensuring safety and standards.
• Load required equipment and supplies, review work orders, and arrive on site.
• Perform daily monitoring on active jobs for residential/commercial clients.
• Obtain customer signatures and coordinate payments when needed.
• Train new technicians or key staff as needed.
• Ensure safety standards are followed on all active jobs.
• Maintain data entry using tablets or mobile devices.
• Appear on site punctually in uniform and presentable condition.
• Read and follow product label usage instructions.

Skills

Disaster restoration knowledge

Customer service

Communication (verbal/written)

Problem-solving

Driving license

Education

High school diploma or equivalent

Tools

Mobile data entry

Job description

Benefits

• Free uniforms
• Training & development
• 401(k)
• Paid time off

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities

• Knowledge of disaster restoration industry
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers communicates customer issues, daily job activities with key company staff
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• May train new technicians or key operational team members
• Ensure safety standards are being followed during all active jobs
• Valid Drivers’ License and satisfactory driving record
• Strong problem solving and customer service skills
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

Job Requirements

• High school graduate or equivalent
• Valid driver's license and satisfactory driving record
• Good verbal and written and communication skills
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry
• Must be able to prioritize activities and meet deadlines
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff
• Certifications:
  • ASD – Applied Structural Drying Technician - Preffered
  • WRT – Water Damage Restoration Technician - Preferred

Physical Demands and Working Conditions

Incumbent must be prepared to:

• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.