Lead Surveillance Operator - Surveillance

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical benefits

401K

Paid time off

Holiday pay

Free meals

Free parking

Annual bonus

Job summary

Hard Rock Hotel & Casino Atlantic City seeks a surveillance Shift Manager to monitor casino operations, protect assets, and supervise team members on an assigned shift. You will oversee CCTV operations and ensure compliance with laws and internal controls.

The role requires coordinating with department managers, regulators, and maintaining high integrity while supporting a safe gaming environment. Flexible schedule including weekends and holidays is expected.

Qualifications

• Experience in surveillance or security operations.
• Ability to supervise staff and coordinate shift assignments.
• Knowledge of relevant laws, regulations and internal controls.

Responsibilities

• Monitor casino operations and protect assets on an ongoing basis.
• Directly manage team members on assigned shifts.
• Coordinate emergency responses and ensure regulatory compliance.

Skills

Surveillance

Leadership

Regulatory compliance

Attention to detail

Tools

CCTV systems

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Responsible for the daily on‑going monitoring and observation of casino operations, while ensuring the security and integrity of casino assets, staff and patrons. When working in the Shift Manager capacity directly responsible for the actions and job assignments of team members on an assigned shift.

Essential Job Functions

• Routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets.
• Attention to detail and sound observational skills for conducting reviews, writing and completing reports and logs that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Assist in the coordination and resolution of emergency situations.
• Operates all surveillance equipment with a high degree of skill, including but not limited to monitors, switchers, computers, controllers and cameras.
• Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures and internal controls.
• Works in liaison with applicable department managers and state regulators with regards to confidential matters.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Works with a high degree of personal integrity and leadership.
• Provides for safety and security of the casino and property.
• Monitors legal compliance with federal, state, and gaming laws.
• Works a flexible schedule including weekends, evenings and holidays.
• Works a reasonable amount of overtime when required.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned

Benefits Include

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay Rate: $24.00