Lead Surveillance Agent

ViziRecruiter,LLC.; Baton Rouge (LA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A dynamic entertainment company seeks a dedicated individual for a casino operations role focused on surveillance. Responsibilities include delivering exceptional guest service, monitoring gaming activities, and training staff to uphold a positive work culture. Candidates must be at least 21 years old and able to secure a gaming license, with relevant experience highly regarded. This role offers a competitive salary and benefits, highlighting the company’s commitment to employee growth.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain and maintain a valid gaming license.
• Ability to prioritize and multi-task effectively.
• Ability to observe and direct actions of agents in the absence of the Supervisor.

Responsibilities

• Deliver guest service ensuring every interaction meets service standards.
• Observe and report any gaming violations or thefts.
• Assist in training staff to maintain positive relations.
• Motivate and supervise staff in Supervisor's absence.
• Operate monitor room equipment and maintain video surveillance.
• Video record incidents for security matters.

Skills

Observation

Multitasking

Supervisory skills

Education

High school education or equivalent

Job description

Introduction

…

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
• Observes and reports any and all gaming violations and/or thefts of L’auberge’s property.
• Assist Supervisor in training, developing, monitoring and leading personnel in such a manner to maintain a positive employee relations culture.
• Motivate and supervise staff in Supervisor’s absence in order to ensure employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.
• Operates monitor room equipment, including basic computer functions; monitors slot equipment of SIS System to provide security for company assets and funds.
• Maintains video surveillance of the entire casino, i.e., table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
• Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
• Participate in any court actions relating to gaming violations at L’auberge in order to represent facts as obtained by department.
• Learns and uses various card count systems.
• Learns all games in use at L’auberge and all procedures and cheating indicators of such game

Requirements

• Must be at least 21 years of age
• Must be able to obtain and maintain a valid gaming license
• Ability to prioritize and multi-task to effectively supervise operators in the absence of the Supervisor.
• Ability to observe and direct actions of agents in the absence of the Supervisor.

These skills are typically acquired through a high school education or equivalent and two years of surveillance experience or casino experience in security, table games, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.