Lead Support And Systems Engineer (NY)

TEKsystems; New York (NY); On-site; Full time

Job summary

A leading provider of business and technology services is looking for motivated individuals for a fully onsite Technical IT position in New York, NY. Successful candidates will provide leadership, manage hardware and software, and ensure exceptional customer service in a dynamic environment. Candidates should have a strong background in IT support, an attention to detail, and the ability to communicate effectively across team boundaries. This role offers competitive pay and comprehensive benefits including medical, 401(k), and paid time off.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Qualifications

• Up to 5 years of experience in end user IT.
• Excellent documentation and communication skills via Email, Jira, and Slack.
• Ability to lift up to 50lbs as necessary.

Responsibilities

• Provide technical leadership and direction to the IT team.
• Communicate technical information to both technical and non-technical personnel.
• Technical onboarding of new employees.

Skills

macOS

JAMF

Windows

Systems Engineering

Okta

Google Suite

Jira

Education

High School Diploma

Tools

Office 365

VPN Software

Slack

Zoom

Job description

*Description*
What we are looking for:
We are looking for technical individuals who are motivated, self-starters, resourceful and always eager to help while providing excellent customer service to our users. You'll need to be a team player with excellent attention to detail and communication skills as we work together to solve daily challenges.
What You'll Do:
- Provide technical leadership and direction to the IT team and uphold our commitment to deliver great customer service and user experiences - Work in a highly collaborative cross-functional environment and share your expertise to help solve complex problems at a large scale
- Communicate highly technical information to both technical and non-technical personnel
- Educate team members and org users on new processes and technologies
- Technical onboarding of new employees
- Hardware deployment, software installation and maintenance of user machines
- Mobile Device Management of Apple and Android devices
- Asset tracking and inventory management
- Update and maintain computer management policies in Jamf/Workspace
- Deploy and decommission user workstation VM's
- Google Drive end user support
- Recommend new software and hardware solutions as needed
- Help maintain vendor relationships for hardware and software acquisitions
What You'll Need:
- High School Diploma
- Up to 5 years of experience in end user IT
- Excellent documentation and communication skills via Email, Jira, and Slack
- Attention to detail and ability to follow direction is a must
- Ability to lift up to 50lbs as necessary
- OS Experience: MacOS, Windows 10 & 11, iOS, Android
- Software Skills: Office 365, VPN software, Slack, Zoom
- Experience with Jira/Confluence
- Admin level experience with Okta
- A good understanding of SaaS
- Experience with Jamf, Intune, Workspace One
- Training or certifications: Microsoft operating systems, A+ certification, MacOS support training, Jamf
- Experience working on big projects and mentoring team members
- Proven technical leadership experience
- Team focused, customer service mentality with a resourceful nature that can dig to solve problems
*Skills*
macos, jamf, windows, systems engineering, okta, google, google suite, g-suite, google workspace, jira
*Top Skills Details*
macos,jamf,windows,systems engineering,okta,google,google suite,g-suite,google workspace,jira
*Additional Skills & Qualifications*
*Pay and Benefits*
The pay range for this position is $52.88 - $57.69/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in New York,NY.
*Application Deadline*
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.