Lead Student Success Coach.

Goodwill of Central & Northern Arizona; Phoenix (AZ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K

Life insurance

EAP

PTO & Holidays

Job summary

Goodwill of Central & Northern Arizona in Phoenix, AZ, seeks a Senior Life and Career Coach Lead to manage coaches, improve student engagement, and ensure quality coaching and records. The role partners with leadership to drive success and ensure adherence to standards.

You will mentor staff, participate in leadership, and coordinate with instructors to design learning plans. A Bachelor’s degree and 5 years' experience are required; bilingual English/Spanish is preferred.

Qualifications

• Bachelor’s degree is required; Master’s degree desired.
• Experience with at-risk students in education is highly preferred.
• Proven ability to develop relationships with diverse populations.

Responsibilities

• Lead a caseload of students and oversee a staff of life and career coaches.
• Monitor coaching quality and maintain case records.
• Serve on the leadership team and liaise between admin and coaches.
• Manage performance, staffing, compensation, and team development.
• Attend team and professional development meetings and travel locally as needed.
• Lead intake, develop individual learning plans, and support instructors.

Skills

Mentoring

Counseling

Communication

Bilingual EN/ES

Data analysis

Google apps

Education

Bachelor’s degree

Master’s degree

Tools

Google applications

Microsoft Office

Excel

Job description

4837 E McDowell Rd Phoenix Arizona, 85008,Starting Pay:$65,000.00 AnnualPosition Description:Starting Salary: $65,000.00Promotes continued student engagement within the Excel Center. Oversees, manages, trains, assists and evaluates a staff of life and career coaches as well as assists with a caseload of students. Will facilitate the team relationship and meet individually with students, if necessary, to assist in overcoming barriers to each student’s educational progress. Through problem-solving sessions, suggests ways in which students can overcome barriers and continue educational progress. Additional responsibilities include training new coaches, caseload distribution, conducting informal and formal evaluations and participating on the leadership team. Works with the instructional team in meeting educational objectives and adhering to Arizona Academic Standards. Serves as a mentor to less experienced Coaches.Essential Duties and Responsibilities:Leads by example with a caseload of students. Monitors/audits the quality and compliance of the coaching and case records and presents coach data.Serves on the leadership team and acts as liaison between admin and coaches.Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.Attends all team and professional development meetings.Develops agenda and facilitates coach team meetings.Requires occasional local travel/transporting individuals.Stays knowledgeable in every coaching area.Exercises creative problem-solving techniques.Co-teaches Senior Seminars.Plans and conducts coach professional development.Leads the intake process to introduce the student to the school and begin outlining his/her educational goals.Assists instructors in developing students’ individual learning plans based on intake assessment.Becomes part of a reliable alliance and connects emotionally and socially with group members. Provides support and maintains open communication with instructors.Manages and monitors students’ learning experiences to ensure student engagement and accomplishment of learning goals through individual and/or group meetings.Identifies and connects students to community resources to remove barriers and support academic and/or personal goals.Initiates and maintains contact with key community partners (community agencies, educational institutions and employers) to enhance the menu of support services provided to students.Works closely with leadership and instructional team members to support student success.Plays critical role in driving company culture change efforts and change management processes.Maintains regular and consistent in-person attendance.Performs other related duties, as assigned.Minimum Qualifications (Education, Experience, Skills):Bachelor’s degree; Master’s degree desired5 years of experience in social work, mentoring, counseling, advising, or related fieldExperience working with at-risk students in a nontraditional setting and/or in adult education setting highly preferredSuperior verbal and written communication skillsStrong meeting facilitation skillsBilingual in English and Spanish highly preferredAbility to speak and read English proficientlyHas working knowledge of computer programs to perform clerical tasks: Google applications (specifically Gmail), Microsoft Office, Excel and Word, and Internet ExplorerDemonstrated ability to develop relationships at all levels and relate to a diverse populationAwareness of community resourcesAbility to embrace change positively, strong planning and organizing skills, independent, self-managerOutstanding role model for successAbility to lead and mentor a team of coachesAbility to gather and analyze data for informed decision makingMust be accessible for school events, open houses, recruitment events, and fairsValid driver’s license and clean MVRAbility to pass a background check, Online Arizona Certification Information System (OACIS) check, State Board of Education Disciplinary check, fingerprint clearance card check, and drug screenYou will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:3 Medical PlansEmployer Funded Health Reimbursement Account (HRA)3 Dental PlansVision Plan401K Traditional and Roth PlansEmployer Paid Life InsuranceEmployee Assistance Program (EAP)Paid Time Off; Sick and VacationPaid HolidaysThese are just a few highlights of our key benefit offerings!Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.