Lead Student Success Ambassador, Specialist 1

Salt Lake Community College (UT); Taylorsville (UT); On-site; USD 17,000 - 21,000; Full time

Job summary

Salt Lake Community College seeks Lead STEM Student Success Ambassadors (SSA) to support STEM learning and retention. Ambassadors assist Student Success Managers, conduct class visits, guide peers to resources, and help staff the STEM Center and events.

Responsibilities include mentoring peers, front desk support, data entry, and outreach. Enrolled SLCC students with at least 9 credits and strong communication are encouraged to apply.

Qualifications

• Must be currently enrolled at SLCC with at least 9 credits.
• Ability to maintain confidentiality.
• Excellent communication skills.
• Willingness to learn and assist peers.

Responsibilities

• Oversee and organize class visits with ambassadors.
• Provide support and mentoring to Ambassadors.
• Assist at the STEM Center front desk.
• Initiate positive contact with students while maintaining confidentiality.
• Help students navigate MySuccess, Canvas, and tutoring resources.
• Assist in planning and executing STEM events and programs.
• Engage STEM students visiting the Learning Center and promote resources.
• Perform data entry and clerical tasks including spreadsheets.
• Lead ambassador team meetings.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Public speaking

Team collaboration

Confidentiality

Education

Enrolled at SLCC with minimum 9 credits

Tools

Microsoft Office

Banner

DegreeWorks

Job description

Lead STEM Student Success Ambassadors (SSA) [6 students on STEM Budget]

The Student Success Ambassador (SSA) position is designed to provide SLCC students work opportunity in STEM Learning under the direction of Student Success Managers (SSMs).? Students will assist SSMs providing personalized guidance, peer mentoring and support for identified STEM students.? The Ambassadors will help oversee class visits, help students become aware of STEM Center and Campus resources available to them, be involved with events, assist in outreach, and work closely with SSMs to advance student retention and success with identified students.?

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To be effective, an individual must be able to perform each job duty successfully.?

• Oversee and organize class visits with other ambassadors. Make STEM classroom visits, detailing announcement, promoting events, and encourage student engagement with STEM Learning services.
• Provide support and mentoring to other Ambassadors.
• Provide support as needed at the STEM Center front desk.
• Initiate and provide positive, individualized contact with students in a timely manner, demonstrating the ability to maintain confidentiality.
• Support and guide STEM students how to navigate MySuccess, Canvas platforms, and how to access tutoring and other resources?(e.g., how to schedule appointments, how to navigate My Success Network, navigate campus resources)?coordinated by?the SSMs.
• Assist in the planning, coordinating, promoting, and executing events and programs hosted by the Student Success Manager, STEM Learning, and the School of Science, Mathematics, and Engineering.
• Assist in outreach and follow up with the SSM’s student population groups.
• Engage students who visit STEM Learning to answer questions and concerns and promote additional STEM Learning resources.
• Perform clerical functions such as data entry, spreadsheets and other functions as assigned.
• Lead ambassador team meetings.
• Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES:

The requirements listed are representative of the knowledge, skills, and/or abilities required.?

• Demonstrated positive interpersonal/human relations to communicate effectively, build rapport, and project a positive attitude with diverse populations and cultural backgrounds in STEM.
• Demonstrate excellent customer service skills.
• Interpersonal problem-solving skills to make appropriate referrals to the SLCC Student Code, Campus Resources, and provide mentoring support.
• Demonstrated ability to maintain confidentiality and work independently.
• Basic knowledge of Microsoft Office Suite?and? basic computer operating systems and SLCC’s computer systems (Banner, DegreeWorks).
• W work collaboratively with other office staff, a variety of campus departments and community personnel.
• Willingness to learn.
• Language Skills: Must have the ability to read, understand and carry out instructions in written and oral form.

• Maintain cumulative GPA and semester GPA of 2.5 or higher.
• Currently enrolled at SLCC with a minimum of 9 credits.
• Must be eligible to work in the United States

• Able to present in front of audiences of varying sizes.
• Professional in manner and appearance
• Bilingual
• STEM Student, declared in a Science, Mathematics, or Engineering (SME) program.