Lead Strategic Reporting Customer Engagement Analyst (REMOTE)

Stryker Group; Portage (MI); Remote; USD 77,000 - 161,000; Full time

Job summary

A leading medical technology firm in Portage, Michigan is looking for a Lead Analyst in Reporting Solutions. This role is pivotal in supporting strategic customer business reviews and requires strong data analytics and stakeholder engagement skills. Ideal candidates will have a Bachelor’s degree and over 4 years of relevant experience, particularly in presenting data-driven strategies to senior leadership. Competitive salary range is $77,200 - $160,800 plus bonuses and benefits.

Qualifications

• 4+ years of professional experience in analytics, reporting, or customer-facing roles.
• Experience presenting to Senior Leadership is preferred.

Responsibilities

• Lead delivery of customer business reviews for long-term sales agreements.
• Partner with Customer Solutions teams for accurate reporting.
• Identify and develop strategies to mitigate reporting issues.
• Collaborate with Regional Sales Managers for customer alignment.
• Respond to customer requests and post-sale support with professionalism.
• Build insight-driven presentations for customers.
• Manage diverse portfolio of customers ensuring high-quality service.
• Drive operational excellence through planning and optimization.

Skills

Data analytics

Stakeholder engagement

Presentations of data-driven strategies

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

SAP

Model N

Job description

Overview

What you’ll do: As our Lead Analyst in Reporting Solutions, you’ll be a key contributor to Stryker’s Transformation Strategies team, supporting our growth in the Ambulatory Surgery Center (ASC) and Neurotechnology (NT) markets. You’ll lead the delivery of post-deal services through strategic customer business reviews, ensuring our long-term agreements are supported with precision, insight, and care. Unlike a traditional data scientist, this position emphasizes the ability to engage stakeholders through clear, impactful presentations of data-driven strategies. This role sits at the intersection of data analytics and dynamic communication, ideal for someone who can translate complex insights into compelling narratives.

Responsibilities

• Lead the planning, coordination, and delivery of periodic customer business reviews for multi-divisional long-term sales agreements.

• Partner with Customer Solutions teams to aggregate divisional data and ensure accuracy in reporting.

• Identify root causes of reporting issues and develop mitigation strategies to prevent recurrence.

• Collaborate with Regional Sales Managers to align reporting cadence and content with customer needs.

• Respond to ad hoc customer requests and post-sale support requirements with agility and professionalism.

• Build thoughtful, insight-driven customer presentations that clearly communicate value and foster long-term partnerships.

• Manage a diverse portfolio of geographically dispersed customers, ensuring consistent and high-touch service.

• Drive operational excellence through capacity planning, process optimization, and timely execution.

• Foster a culture of transparency, ethics, and inclusion within the team.

• Contribute to special projects and strategic initiatives as needed.

What you’ll need

Required:

• A Bachelor’s degree is required for this position.

• 4+ years of professional experience in analytics, reporting, or customer-facing roles is needed to be a successful applicant.

Preferred:

• 2+ years presenting to Senior Leadership is strongly preferred for this position.

• 2+ years of experience using Microsoft Excel, PowerPoint, SAP, and Model N is strongly preferred.

$77,200 - $160,800 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

This role will be posted for a minimum of 3 days.