Lead Store Sales Associate

The Salvation Army North & Central Illinois Division; Kansas City (MO); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Employee discount program

On-the-job training provided

Leadership development opportunities

Job summary

The Salvation Army Adult Rehabilitation Center (ARC) in Kansas City, MO is hiring a Lead Sales Associate to lead store operations, mentor staff, and provide outstanding customer service. You will support opening/closing procedures, manage cash handling, and ensure engaging, well-stocked displays that drive sales while upholding ARC standards.

Join a mission-driven team that helps fund recovery services and housing support.

Qualifications

• Previous retail, cashiering, customer service, or sales experience.
• Excellent communication and customer service skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic math skills and cash-handling ability.
• Dependable attendance and punctuality.

Responsibilities

• Lead store operations and support the Store Manager and Assistant Manager.
• Direct and mentor team members; supervise cash handling and opening/closing procedures.
• Ensure visible, organized, and accurately priced merchandise; monitor floor conditions.
• Drive sales goals and support retail standards and loss prevention.

Skills

Customer service

Communication

Cash handling

Flexible schedule

Attendance

Retail experience

Education

High school diploma or GED

Job description

Lead Sales Associate

• Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled
• Location: Kansas City, MO
• Pay: $15.58 per hour
• Job Type: Full-Time

Lead with Purpose. Make a Difference Every Day.

Are you a customer-focused retail professional looking for an opportunity to lead, grow, and make an impact?

At The Salvation Army Adult Rehabilitation Center (ARC), every sale helps fund programs that provide recovery services, housing support, and life-changing assistance to individuals in our community. As a Lead Sales Associate, you'll play a key role in supporting store operations, delivering outstanding customer service, mentoring team members, and helping maximize store performance.

What You'll Do

Retail Operations & Leadership

• Support the Store Manager and Assistant Manager in daily store operations.
• Serve as a lead team member and provide direction to store associates as needed.
• Assist with opening and closing procedures, cash handling, and store security.
• Monitor sales floor conditions to ensure merchandise is organized, stocked, and attractively displayed.
• Help maintain pricing accuracy and adherence to store standards.
• Support achievement of sales goals and operational objectives.

Customer Service

• Deliver exceptional customer service and create a welcoming shopping experience.
• Assist customers with merchandise selection and purchases.
• Resolve customer concerns professionally and efficiently.
• Promote a positive store environment for customers, donors, and team members.
• Serve as a positive ambassador for The Salvation Army mission.

Team Support

• Assist with training and coaching new employees.
• Encourage teamwork, productivity, and excellent customer service standards.
• Communicate effectively with management regarding operational needs and customer feedback.
• Support beneficiaries and work therapy participants through positive interactions and mentoring.

Merchandising & Store Maintenance

• Restock merchandise and maintain attractive displays.
• Assist with inventory movement and sales floor replenishment.
• Ensure dressing rooms, sales areas, and checkout stations remain clean and organized.
• Follow all safety, security, and loss prevention procedures.

Qualifications

Required

• High school diploma or GED preferred.
• Previous retail, cashiering, customer service, or sales experience.
• Excellent communication and customer service skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic math skills and cash-handling ability.
• Ability to stand, walk, bend, and lift merchandise throughout the workday.
• Dependable attendance and punctuality.

Preferred

• Prior supervisory, lead, or keyholder experience in a retail environment.
• Experience training or mentoring staff.
• Thrift, resale, retail, or nonprofit experience.

Why Join The Salvation Army?

• Mission-driven work that directly supports programs in your community
• Leadership development and growth opportunities
• Supportive and team-oriented work environment
• Employee discount program
• On-the-job training provided
• Opportunity to make a meaningful impact every day

Full-Time Employee Benefits

We Offer An Excellent Benefits Package, Including

• Medical, dental, vision, hearing, and prescription coverage
• Paid vacation, sick time, and holidays
• Company-paid life insurance
• Company-paid long-term disability insurance
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA)
• Teladoc virtual medical and mental health services
• Voluntary life, disability, accident, and supplemental insurance options
• Employee discounts on auto, home, and pet insurance

Physical Requirements

• Ability to stand and walk for extended periods
• Frequent bending, reaching, and lifting
• Ability to lift and carry merchandise as needed
• Ability to work in a fast-paced retail environment

The Salvation Army is an Equal Opportunity Employer.