Lead Store Associate: Customer Service & Merchandising

Dollar General; Kutztown (Berks County); On-site; USD 26,000 - 36,000; Full time

Job summary

Dollar General in Kutztown, PA is seeking a Cashier/Stocker who can lead in the absence of store management. You will unload trucks, stock shelves, assist customers, and maintain plan-o-grams while ensuring a clean, organized store.

The role emphasizes accurate cash handling, friendly customer service, and safe store operations. This is a full-time position with opportunities to contribute to profitability and teamwork.

Qualifications

• High school diploma or equivalent.
• Six months of supervisory experience or related experience/training preferred.
• Relocation assistance is not available for this position.
• Dollar General Corporation is an equal opportunity employer.

Responsibilities

• Unload trucks according to the prescribed process for the store.
• Follow company work processes to receive, open and unpack cartons and totes.
• Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.
• Restock returned and recovered merchandise.
• Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager.
• Assist in plan-o-gram implementation and maintenance.
• Assist customers by locating merchandise.
• Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
• Greet customers as they enter the store.
• Maintain register countertops and bags; implement register countertop plan-o-grams.
• Operate cash register and flatbed scanner to itemize and total customer\'s purchase; bag merchandise.
• Collect payment from customer and make change.
• Clean front end of store and help set up sidewalk displays.
• Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
• Provide superior customer service leadership.
• Follow company policies and procedures as outlined in the SOP manual, Employee Handbook, and company communications.
• Open and/or close the store under specific direction of the Area Manager.In the Absence of the Store Manager or Assistant Store Manager:
• Authorize and sign for refunds and overrides; count register; make bank deposits.
• Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
• Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager.
• Monitor cameras for unusual activities (customers and employees), if applicable.
• Supply cashiers with change when needed.
• Complete all required paperwork and documentation according to guidelines and deadlines as assigned.

Skills

Math calculations

Cash handling procedures

IBM cash register functions

Cash, facility and safety control

Interpersonal skills

Oral & written communication

Safety policies and practices

Plan-o-gram reading

Education

High school diploma or equivalent

Job description

Dollar General in Kutztown, PA is seeking a Cashier/Stocker who can lead in the absence of store management. You will unload trucks, stock shelves, assist customers, and maintain plan-o-grams while ensuring a clean, organized store.

The role emphasizes accurate cash handling, friendly customer service, and safe store operations. This is a full-time position with opportunities to contribute to profitability and teamwork.