Lead Store Advisor, Woodbury

On; Central Valley (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

On is seeking a Lead Store Advisor to leverage leadership skills to drive sales, mentor Store Advisors, and maintain operational excellence across our retail environments. You will supervise customer interactions, optimize inventory, execute visual merchandising plans, and collaborate with store leadership, IT, and facilities to ensure a premium shopping experience.

The role requires 2–3 years in retail operations, at least one year leading teams, and a passion for fashion, sports, or outlet

Qualifications

• 2–3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus.
• Excellent communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• Ability to maintain visually appealing store displays.
• Willingness to work weekends, evenings and holidays.

Responsibilities

• Brand Champion: embody brand philosophy and culture in every interaction.
• Team Leadership: supervise and motivate a team of Store Advisors.
• Product and Brand Expertise: maintain knowledge of product specs and company initiatives.
• Operational Excellence: assist with inventory tasks and ensure stock levels.
• Operational Support: primary contact for store leadership, IT, and Facility Management.
• Cross-Functional Collaboration: align with store leadership to drive business success.

Skills

Leadership

Mentoring

Customer service

Visual merchandising

Inventory management

Job description

Team for Career Site

Retail (store team)

In short

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your mission

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Your story

• 2 – 3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed

Meet the team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.