Lead Store Advisor, Lafayette

Socket.dev; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

On's Retail team is the heartbeat of our brand, bringing our products to life for fans across the globe. As Lead Store Advisor in New York, you will mentor Store Advisors, drive sales performance, and uphold operational excellence in a premium shopping environment.

You will collaborate with store leadership, manage inventory and visual merchandising, train teams on BoH processes, and contribute ideas to store events and community activities.

Qualifications

• 2–3 years in retail operations or a customer-focused environment.
• At least 1 year of leading teams, managing projects, or driving performance initiatives.
• Experience in Outlet, Running, Fashion, or Sports is a plus, but passion matters.
• Exceptional communication and interpersonal skills; ability to inspire your team.
• Strong eye for maintaining visually appealing store displays and standards.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Brand champion: embody and communicate the On brand philosophy and culture in every customer interaction.
• Lead Store Advisors, mentor and motivate the team toward a customer-focused mindset.
• Oversee product knowledge, inventory management, and stock levels to meet demand.
• Uphold premium visual merchandising standards and arrange attractive displays.
• Collaborate with store leadership, IT, and Facilities on operations and systems.

Skills

Brand Leadership

Team Leadership

Visual Merchandising

Inventory Management

Customer Service

Job description

At a GlanceAs a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your Mission

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Your Story

• 2 - 3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed

Your Team:

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.