Lead Store Advisor, Flatiron

On; New York (NY); On-site; USD 41,328 - 45,460; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k program

PTO package

Job summary

On is seeking a Lead Store Advisor in New York to lead a team of Store Advisors, mentor staff, and drive sales while upholding operational excellence. You will supervise customer interactions, optimize inventory, and ensure premium in-store experiences through compelling visual merchandising.

You will collaborate with store leadership, coordinate with IT and facilities, and contribute ideas for events and community activities.

Qualifications

• 2–3 years in retail ops or a customer-focused role.
• At least 1 year of team leadership or project management.
• Experience in Outlet/Running/Fashion/Sports is a plus.
• Strong communication and interpersonal skills.
• Ability to maintain high visual merchandising standards.

Responsibilities

• Brand Champion: embody brand philosophy in every customer interaction.
• Team Leadership: supervise and motivate Store Advisors.
• Product and Brand Expertise: know product specs and company initiatives, including sustainability and athlete stories.
• Operational Excellence: assist with inventory and stock accuracy and merchandising standards.
• Operational Support: primary contact for store leadership, IT, and facilities.
• Cross-Functional Collaboration: align with store leadership on all store functions.

Skills

Team Leadership

Customer interactions

Communication

Retail operations

Tools

POS systems

Inventory management software

Job description

Overview

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your mission

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer‑focused approach in all aspects of their work.
• Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill‑in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well‑organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross‑Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Your story

• 2‑3 years of experience in retail operations or a customer‑focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team‑oriented atmosphere, with access to personal self‑care for both physical and mental well‑being, so each person is led by purpose.

Typical cash compensation range for this position is $29.80/hr–$32.70/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry‑leading PTO package, and competitive 401k program.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.