Lead Store Advisor at On

Outdoor Industry Compass; Austin (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Lead Store Advisor, where your leadership skills will drive sales performance and mentor your team. In this dynamic role, you'll oversee customer interactions, optimize inventory management, and execute innovative visual merchandising plans. Collaborate closely with store leadership to enhance operational excellence and contribute to a premium shopping experience. This is an exciting opportunity to make a significant impact in the retail environment while advancing your career in a supportive and engaging atmosphere.

Qualifications

• 2-3 years in retail operations or customer-focused roles.
• Experience leading teams and driving performance improvements.

Responsibilities

• Supervise and mentor Store Advisors to enhance customer focus.
• Manage inventory and uphold visual merchandising standards.

Skills

Team Leadership

Customer Service

Inventory Management

Visual Merchandising

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your mission

– Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
– Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
– Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
– Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
– Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
– Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Your story

– 2 – 3 years of experience in retail operations or a customer-focused environment.
– At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
– Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
– Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
– A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
– Ability to work weekends, evenings and holidays as needed

Meet the team

In this role, you’ll collaborate closely with Store Advisors, mentoring them to enhance their skills and ensuring they embody our brand values in every interaction. You’ll work alongside store leadership, contributing your insights to improve operations and customer experience. Together, you and your team will create a welcoming, efficient, and visually appealing shopping experience, driving the store’s success and shaping the future of our retail environment.