Lead Steward - Full Time

Grand Hyatt; Scottsdale (AZ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

World-wide Hyatt opportunities

Discounted hotel room nights

Free employee meals

Free parking

Health Insurance (Full-time)

Retirement savings plan

Training & development

Tuition reimbursement

Employee stock purchase plan

Retail discounts

Job summary

Grand Hyatt Scottsdale Resort seeks a Lead Steward to manage stewarding operations on an assigned shift under the Executive Steward. The role emphasizes dish room operations, sanitation, and guiding the stewarding team to deliver excellent cleanliness and service.

The ideal candidate should have a genuine desire to satisfy guests, thrive in a fast-paced environment, and offer flexible availability including mornings, evenings, weekends, and holidays. Prior lead experience is preferred.

Qualifications

• A true desire to satisfy the needs of others.
• Must be able to work in a fast-paced environment.
• Ability to work a flexible schedule including mornings, evenings, weekends and holidays.
• Must be able to stand for long periods & lift approx. 30lbs on a regular basis.
• Previous Lead experience preferred but not required.
• Valid Food handlers license preferred.

Responsibilities

• Oversee stewarding operations and staff on assigned shift.
• Ensure cleanliness and sanitation in all food production service areas.
• Train stewards on safety and sanitation issues to ensure compliance with health regulations.
• Maintain par stocks of materials and equipment needed for stewardship.
• Coordinate with warehouse, restaurant chefs, and F&B managers to support operations.
• Provide guidance to stewarding team and communicate needs to management.
• Support other duties as needed to ensure smooth kitchen operations.

Skills

Customer service

Fast-paced

Flexibility

Stamina

Job description

Organization - Grand Hyatt Scottsdale Resort

Summary

The Hotel:

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague’s become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Roles and Responsibilities include but are not limited to:

• Starting rate: $21.50 per hour

Under direct supervision of the Executive Steward, the Lead Steward will oversee the kitchen stewarding operations and staff on assigned shift. Areas of responsibilities include dish room operations, basic night cleaning, receiving and storing orders. Works to continually improve guest and team member satisfaction. Responsible for cleanliness and sanitation in all food production service areas; Ensure all food and beverage outlets have sufficient equipment to perform adequately. Responsible for guiding and developing stewarding staff. Must ensure sanitation and health standards are achieved. Areas of responsibility comprise overseeing all stewarding and kitchen maintenance operations on assigned shift and in assigned outlet.

• Directs the stewarding functions in assigned kitchen areas to promote overall cleanliness, sanitation and compliance with state and local health regulations. Stewarding functions include setting up workstations, cleaning and storage of dishes, filling dish machines, ensuring correct chemical levels, organization of cooler and freezers, transport of food product and equipment between kitchen areas.
• Trains stewards on current safety and sanitation issues to ensure compliance with all health and safety regulations. Informs management of hazardous situations, emergencies or threats to the security of guests, employees or resort assets. Ensure that equipment is prepared and operational for the following shift’s work.
• Communicates needs to supervisor to maintain the par stocks of all materials and equipment need for areas of responsibility to include china, silverware, and glassware.
• Promotes teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Warehouse/ receiving personnel, Restaurant chefs, F&B Mangers, & Bar Managers.
• May assist with other duties as needed which may include but is not limited to providing assistance with food dish-up, completing set up sheets, etc.
• Provides guidance and direction to stewarding team on assigned shift.
• Provides information to executive teams, managers and supervisors, team members, and subordinates by telephone, in written form, e‑mail, or in person.
• Works to meet or exceed goals provided by Executive Steward including performance goals, budget goals, team goals, etc.
• Understands stewarding team members’ positions well enough to perform duties in team members' absence or determine appropriate replacement to fill gaps.
• Ensures compliance with all food handling and sanitation standards.
• Follows proper handling and temperature standards of all food products. Ensures employees maintain required food handling and sanitation certifications.
• Leads steward team members in the maintenance of kitchen equipment, sanitation, organization, and cleaning.
• Analyzes information and evaluates results to choose the best solution and solve problems.

Qualifications

• A true desire to satisfy the needs of others.
• Must be able to work in a fast-paced environment.
• Ability to work a flexible schedule including mornings, evenings, weekends and holidays.
• Must be able to stand for long periods & lift approx. 30lbs on a regular basis.
• Previous Lead experience preferred but not required.
• Valid Food handlers license preferred.

Benefits & Perks

• Opportunities to work around the world with Hyatt Hotels and Resorts
• Discounted & Complimentary Hotel Room Nights
• Enjoy free employee meals in our employee dining hall
• Free covered parking
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Tuition/Wellness reimbursement, up to $1,000 a year!
• Employee Stock Purchase plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.