Lead Sports Betting Supervisor, Southland Casino

Delaware North; West Memphis (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

Delaware North Gaming is looking for a full-time Lead Sports Betting Supervisor at Southland Casino in West Memphis. The ideal candidate will oversee the Sportsbook operations, ensuring a high standard of guest experience and staff management in a dynamic environment.

Benefits

Weekly pay

Employee assistance program

Training and development opportunities

Employee discounts

Flexible work schedules

Qualifications

• Minimum of 2 years of previous supervisory experience preferred.
• Strong leadership, customer service, and problem-solving skills.
• Ability to obtain an Arkansas Gaming License.

Responsibilities

• Oversee all aspects of the Sportsbook and Simulcast floor.
• Motivate, train, and manage the team to deliver exceptional customer service.
• Monitor and report on Sportsbook and Simulcast performance.

Skills

Leadership

Customer service

Problem-solving

Job description

The opportunity

Delaware North Gaming is hiring a full-time Lead Sports Betting Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As a Lead Sports Betting Supervisor, you will be responsible for overseeing all aspects of the Sportsbook and Simulcast floor, including cashier assignments, supervisor duties, and overall guest experience. If you have a passion for sports and enjoy working in a fast-paced environment, apply today to join our team!

Pay

$22.00 - $25.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Oversee all aspects of the Sportsbook and Simulcast floor, including cashier assignments, supervisor duties, and overall customer experience.
• Motivate, train, and manage the Sportsbook and Simulcast team to deliver exceptional customer service and meet operational goals.
• Monitor and report on Sportsbook and Simulcast performance, including customer satisfaction, staff efficiency, and any operational issues.
• Responsible for the production of the work schedules for Sportsbook and Simulcast department.
• Follow departmental and company compliance measures and procedures.
• Ensure all local and state regulations are always adhered to.
• Verify cash drawers, reports, and guest activity; monitor for suspicious activity.
• Record all variance and compliance exceptions when they arise. Conduct investigations as needed.
• Produce departmental statistical operation reports when required.
• Conduct pre- and post-shift meetings with associates; ensure all money has been accounted for.
• Assist in the preventative maintenance of all sports and parimutuel betting kiosks (cleaning, changing paper when out, clear machines of old tickets, etc.).
• Take guest disputes and research and follow up on those disputes until resolution occurs.
• Assist with marketing of Sportsbook and Simulcasting.
• Work with 3^rd party providers.
• Ensure content is correct for Odds Walls, Kiosk, Tills, Betting sheets and Programs.
• Title 31 & AML reporting.
• Other job duties as assigned.

More about you

• Must be at least 21 years of age.
• Minimum of 2 years of previous supervisory experience preferred.
• Previous pari-mutuel race and sports betting experience preferred.
• Strong leadership, customer service, and problem-solving skills.
• Available to work flexible hours, including evenings, weekends, and holidays.
• Ability to work in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Ability to obtain an Arkansas Gaming License.

Physical requirements

• Ability to lift or carry 30 pounds.
• Ability to stand and sit for long periods of time.
• Must be able to stoop, reach, and bend, as necessary.
• Ability to respond to visual cues, excellent vision including peripheral views.

Environmental Working Conditions:

• Indoors.
• Smoky environment.
• Occasionally noisy environment.

Shift details

Day shift
Evening shift
Monday to Friday
Weekends

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.