Lead Specialty Sales & Guest Experience

Target; Salem (MA); On-site; USD 34,000 - 58,000; Full time

Job summary

Target Salem is seeking a Specialty Sales Team Leader to drive guest experience and store performance. You will lead a team across departments, ensuring guest commitments are met and store standards are maintained.

You will train, coach, and develop associates, manage daily workload, and adapt to a fast-paced retail environment while upholding safety and compliance. This role requires strong communication and leadership in a busy store setting.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate handheld scanners.
• Work independently and as part of a team.
• Manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team member expectations to deliver on our GUEST service model culture
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Plan daily/weekly workload at the direction of your direct leader and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising sets, make changes and updates to merchandise sets (planograms), sales plans, events and promotions
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• With direct leader guidance, develop, coach, and lead a team of consultants who are knowledgeable and passionate
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader
• Encourage team to use tools available in their department (i.e. the fitting room, testers, displays) as an opportunity to welcome, inspire and influence guests by providing personalized recommendations to complete their purchase
• With direct leader guidance, partner with third party vendors to ensure brand standards and merchandising are being met and areas are full and maintained
• Support team execution of changes and updates to merchandise sets, and visual presentations for defined categories
• Create inspiring visual moments by ensuring product is organized, signed correctly and merchandised to support seasonal trends
• Support your direct leader in leading assigned department area backroom processes, organization, layout and replenishment of the sales floor to ensure product is available for guests
• Participate in team hiring and onboarding processes
• Lead your team in prioritizing the guest experience by ensuring the fitting rooms are welcoming, clean and safe if applicable to your assigned areas of responsibility
• Support your direct leader in establishing clear goals and expectations and hold team members accountable to expectations
• Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/ investigating injuries timely and accurately
• Model the execution of physical security processes in order to enhance the instore security culture
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices
• If applicable, as a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Address all store emergency and compliance needs
• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

Skills

Guest service

Team leadership

Communication

Adaptability

Handheld scanners

Education

High school diploma or equivalent

Tools

Handheld scanners

Job description

Target Salem is seeking a Specialty Sales Team Leader to drive guest experience and store performance. You will lead a team across departments, ensuring guest commitments are met and store standards are maintained.

You will train, coach, and develop associates, manage daily workload, and adapt to a fast-paced retail environment while upholding safety and compliance. This role requires strong communication and leadership in a busy store setting.