Lead Specialist - Premium Collections

Crum & Forster Insurance; Morristown (NJ); On-site; USD 34,000 - 65,000; Full time

Job summary

Crum & Forster is seeking a Lead Specialist for their Agency Bill Premium Collections team. This role focuses on providing great customer service while ensuring the collection of premium receivables. Candidates should have strong communication and analytical skills, with at least 5 years of relevant experience. The company offers an exceptional work culture, competitive compensation, and a comprehensive benefits package, emphasizing employee development and community engagement.

Benefits

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan with employer matching

Generous Paid Time Off

Excellent benefits including family wellness programs

Tuition reimbursement and professional training

Volunteer opportunities and corporate giving programs

Qualifications

• Minimum of 5 years accounts receivable and general accounting experience.
• Excellent communication skills and issue resolution skills.
• Property & Casualty experience preferred.

Responsibilities

• Ensure timely collections of assigned premium receivables.
• Research billing disputes and resolve discrepancies.
• Mentor Associate and Specialist roles.

Skills

Customer service

Analytical skills

Attention to detail

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.

For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

Lead Specialist– Agency Bill Premium Collections

Are you a good communicator and results-driven team leader who thrives on delivering great customer service in a fast-paced environment? One of Crum & Forster’s fastest growing divisions is looking for a Team Lead. Must have general accounting and accounts receivable background, and the desire to join a Great Place to Work-rated Company with an exceptional culture and generous benefits.

The primary responsibility of a Team Lead is to ensure that all assigned premium receivables are collected in accordance with established policies and procedures in an efficient and timely manner while providing outstanding customer service to all external and internal customers. The Team Lead has proven experience and handles more large and complex accounts in addition to demonstrating analytical and forward-thinking skills to further the department.

What you will do:

Premium Collections

• Responsible for collection and follow up on payment for assigned premium receivables.
• Review accounts receivable aging and other monthly reports to ensure compliance, and accurate and timely collections.
• Research billing disputes, reconcile accounts, provide payment history as needed and respond to customer inquiries within 24 hours.
• Submit requests to correct misapplied cash, write offs and premium disbursements.
• Determine reasons for non-pay situations and resolve discrepancies with producer or insured.
• Submit Cancellation/reinstatement of current coverage as appropriate to off shore NOC team within 48 hours of receipt
• Collaborate with Premium Audit team on non-productive audits and/or the audit revision process.
• Send follow-up inquiries on non-responsive accounts and timely referral of accounts to the Legal Collections team.
• Perform review of quarterly Statutory Aging to identify discrepancies within 5 days of month end.
• Respond to insured, agent and broker inquiries related to billing or account maintenance.
• Communicate any customer service issues to Manager.
• Responsible for large, complex producer and direct accounts.
• Take lead on specific projects or duties as assigned by Manager.
• Perform analytical review and contribute to monthly department metric displays
• Mentor Associate and Specialist roles.
• Collaborate with Digital, Robotics and IT teams on development and testing of new functionality.
• Assists management with updating and documenting workflow processes and changes.

What YOU will bring to C&F:

• Minimum of 5 years accounts receivable and general accounting experience.
• Bachelor degree preferred, commensurate experience considered.
• Property & Casualty experience preferred.
• Proven ability and aptitude with the Microsoft Office suite of programs (Word, Excel and Outlook).
• Experience developing and reporting team metrics to measure performance and efficiency.
• Excellent customer service and issue resolution skills necessary to work with both internal and external customers.
• Ability to work in a fast paced environment and prioritize workload.
• Demonstrates attention to detail.
• Collaborates with IT regarding systems support, performance, problem resolution, and automation initiatives.
• Excellent communication skills, including the ability to interact with all levels of the organization.
• Will abide by departmental policies and procedures, including authority levels, to comply with C&F’s risk management controls.

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $34,400.00 to a maximum of $64,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

#LI-AV1

#LI-REMOTE