Lead Specialist- Internal Adjustments

KeyBank; City of Albany (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp is seeking a Lead Specialist to support the Client Servicing vertical within Onboarding & Servicing Technology and Operations in Albany. The role focuses on research, account analysis, and performing routine tasks to assist clients across a broad spectrum of responsibilities.

Training is onsite. Responsibilities include researching using bank systems, providing documentation, processing transactions, and delivering exceptional customer service while maintaining accuracy and adherence to

Qualifications

• Minimum 1 year of bank operations experience (preferred).
• Strong problem solving and analytical abilities.
• Effective written and verbal communication.

Responsibilities

• Perform basic to complex research using bank systems.
• Provide deposit, check, statement and report copies.
• Research and resolve monetary/non-monetary differences during check processing.
• Process transactions as requested by clients using Enterprise Commercial Payments.
• Enter data into bank systems accurately and timely.
• Deliver excellent customer service to internal and external clients.

Skills

Bank operations

Customer service

Analytical skills

Communication skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Location & Hours

Location: 555 Patroon Creek Boulevard, Albany New York. Hours: Monday- Friday 8am-4:30pm ET.

Qualified candidates must be able to report to the office in Albany, NY or Brooklyn, OH or Amherst, NY. Albany-minimally 4 days a week in office; Brooklyn and Amherst-minimally 2 days a week in office. Training will be located fully onsite.

Job Description

As part of the Client Servicing vertical of Onboarding & Servicing Technology and Operations, Lead Specialists on this team specialize in research and adjustments and account analysis to support our clients across the team’s broad areas of responsibility. As such, the chosen candidate can expect to be required to perform tasks such as (but not limited to):

• Perform basic to complex research using various bank systems
• Provide deposit, check, statement and report copies
• Research and resolution of both monetary and non-monetary differences which occur during check, credit card processing or corporate client billing
• Perform routine research and process transactions as requested by clients utilizing specific Enterprise Commercial Payments product
• Complete data entry into various bank systems
• Provides excellent customer service to internal and external clients through the KeyValues concepts
• Recommends and implements programs to solve routine issues, improve process efficiency, quality and client experience
• Identifies and resolves moderate issues by following established guidelines
• Refers more complex problems to senior level or manager
• Typically covers a broad range of responsibilities rather than focusing on one specific role
• Actively participates in self-development to support the team but also one’s own future advancement
• Proven ability to handle customer service inquiries and diffuse difficult customer situations independently

Required and/or Preferred Qualifications

• High School Diploma of GED is required; College degree is preferred
• Minimum 1 year of bank operations experience is preferred
• Basic to intermediate PC and MS Office skills
• Proven problem solving, analytical and communication skills
• Ability to work independently or as part of the larger fast-paced and ever-changing team; all while maintaining precise attention to detail
• Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor
• Demonstrated ability to follow instruction as provided and utilize training to make informed decisions

Compensation and Benefits

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date

11/02/2026

KeyCorp is an Equal Opportunity Employer

Committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.