Lead Spa Coordinator

Boulder; Boulder (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Commission/Bonus

Employee benefits

Advancement opportunities

Job summary

Spavia Boulder is seeking a Lead Spa Coordinator to join our luxury day spa team in Boulder, CO. The Lead will oversee staff schedules, training and guest experiences, while driving retail, gift card and membership sales.

The role emphasizes leadership, brand standards, and a polished, guest-focused demeanor in a fast-paced spa environment.

Qualifications

• Minimum high school diploma required.
• Self-motivated and reliable with strong communication.
• Professional, team-oriented and punctual.
• Experience in customer service/retail is preferred.

Responsibilities

• Lead and schedule spa team; optimize weekly rosters.
• Provide ongoing training and monitor guest experience.
• Drive sales in retail, gift cards and memberships.
• Motivate staff to deliver a five-star guest experience.
• Maintain clean, stocked treatment rooms and retail areas.
• Assist in hiring, onboarding and brand standards.
• Monitor inventory and coordinate community events.
• Record guest communications and manage POS transactions.

Skills

Self-motivated

Reliable

Punctual

Team player

Articulate

Multitask

Customer service

Education

High school diploma

Job description

Spavia Boulder is seeking a Lead Spa Coordinator to join our team! We are an independently owned and operated luxury day spa located in Boulder, CO at the 29th Street Outdoor Mall.

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

As a Lead Spa Coordinator, you are the face of our spa. Our Lead Spa Coordinators portray a polished and professional demeanor at all times. Lead Spa Coordinator are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Why join the Spavia family

• Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
• Competitive commission / bonus payout structure / employee benefits
• We are family: giving, respectful, team atmosphere, and fun!

Compensation

• Starting hourly wage of $17.00/hour.
• Review after 30 days with raise.
• Monthly sales incentives on memberships sold, gift cards, and retail products.

Job Responsibilities

• Team Management: Manage the team schedule for requests and maximizing weekly schedules.
• Training: Provide ongoing training, monitor performance, and guest reviews. Coach and mentor team members in providing an exceptional guest experience.
• Sales and Reporting: Drive goals and sales quotas within retail, gift cards and membership sales.
• Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
• Cleanliness: Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
• Hiring and Training: Assist in the hiring of new massage therapists, on-boarding, orientation, and modality training. Ensuring Spavia Brand Standards are adhered to.
• Inventory: Responsible for monitoring retail product inventory, and supplies.
• Community relations: Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
• Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.

Required Skills & Qualifications

• Minimum high school diploma.
• Self-motivated
• Reliable, punctual, passionate and goal-driven
• Professional, team player
• Drug/alcohol-free
• Articulate speaker with an ability to multitask
• Combined education and previous customer service / administrative and retail experience is strongly desired

Lead Spa Coordinator Requirements:

• Minimum high school diploma.
• Self-motivated
• Reliable, punctual, passionate and goal-driven
• Professional, team player
• Drug/alcohol-free
• Articulate speaker with an ability to multitask
• Combined education and previous customer service / administrative and retail experience is strongly desired

Job Type: Full-Time position. Weekends, holidays, with flexibility is a plus.