LEAD SPA ATTENDANT

Boyd Gaming; Florence (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Boyd Gaming is seeking a Lead Spa Attendant to deliver exceptional guest experiences in a spa environment. This role involves overseeing operations, ensuring cleanliness, managing staff, and providing excellent customer service. Candidates must have relevant customer service experience, strong communication skills, and the ability to lift heavy objects. Join a premier casino entertainment company committed to excellence.

Qualifications

• Experience in customer service or spa industry is essential.
• Must possess effective communication and multitasking skills.
• Must be at least 18 years old and obtain necessary licenses.

Responsibilities

• Creates a positive atmosphere and ensures high-quality guest services.
• Acts as Manager on Duty, mentoring staff and managing operations.
• Handles guest interactions, cash transactions, and maintains cleanliness.

Skills

Customer service

Communication

Multitasking

Time management

Teamwork

Quick thinking

Education

Certification in hospitality or related fields

Tools

Computer

Cash register

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdictions across the United States and is one of the premier casino entertainment companies in the country. We are committed to evolving and maintaining our leadership position in the industry.

Our success, business philosophies, and strategic planning position Boyd Gaming Corporation to maximize value for shareholders, team members, and communities.

Job Description

The Lead Spa Attendant is responsible for providing an excellent experience in a spa setting for all guests.

The Lead Spa Attendant:

• Creates a positive atmosphere.
• Ensures the highest quality of guest services to drive satisfaction.
• Greets guests, assists with check-in, and offers facility tours if needed.
• Maintains cleanliness and presentation of locker rooms and restrooms.
• Folds, stocks, and refreshes linens as needed.
• Performs general upkeep of all facility areas.
• Follows health, safety, and operational policies and procedures.
• Provides superior guest service, handles difficult guests professionally, and works harmoniously with team members.
• Acts as Manager on Duty during business hours, exercising good judgment and mentoring staff.
• Provides guests with amenities and instructions on exercise and locker room use.
• Monitors appointments and provides accurate spa information to guests.
• Handles transactions such as voids, returns, and exchanges.
• Maintains cleanliness and organization of work areas and ensures supplies are stocked and priced correctly.
• Manages cash bank, processes sales, and distributes gratuities properly.
• Trains attendants, assists with inventory, scheduling, and appointment booking, and provides performance feedback.
• Promotes and sells retail products with knowledge of offerings.
• Assists with other spa functions as needed.

Qualifications

• Experience in customer service, hospitality, or spa industry.
• Knowledge of industry standards with strong customer engagement skills.
• Effective communication skills with customers and staff.
• Ability to distinguish currency denominations and handle cash transactions.
• Ability to review documentation and inspect facilities.
• Proficiency with equipment, including exercise and spa facilities, computer, and cash register.
• Physical ability to assist guests, lift up to 60 pounds, and push/pull 100 pounds.
• Ability to work in varying environmental conditions and adhere to safety protocols.
• Quick thinking in a fast-paced environment.
• Flexible schedule including weekends and holidays.
• Excellent guest service, communication, multitasking, and prioritization skills.
• Computer skills and multi-line phone experience preferred.
• Must obtain and maintain necessary licenses/certifications per regulations.
• Must be at least 18 years old.

Skills are typically acquired through certification, on-the-job training, or education.

Additional Information

All information will be kept confidential according to EEO guidelines.

Boyd Gaming is an Equal Opportunity Employer, committed to non-discrimination based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.