Lead Solutions Engineer

Gong.io; New York, Salt Lake City (NY, UT); Remote; USD 174,000 - 250,000; Full time

Benefits offered by this job

Medical, dental & vision plans

Wellbeing stipend

Mental Health benefits

Job summary

Gong is seeking a Solutions Engineer on the Industry Expansion vertical to guide customers toward an AI-first GTM strategy. You will work with prospects and customers to articulate business value, run POCs, and deliver tailored demonstrations.

You will collaborate across Sales, Customer Success, and Product teams to architect solutions, compose demos, and produce reusable assets that drive revenue. A strong technical and communicative background is essential.

Qualifications

• Customer-facing experience in a solutions engineering role (pre-sales) or similar.
• Experience with sales technology, data flows, and AI/ML concepts is a plus.
• Understanding of security and privacy for SaaS systems.
• Excellent verbal and written communication; strong collaboration.

Responsibilities

• Be the expert and advisor to the Go To Market team.
• Explain and demo Gong platform to all user types.
• Act as trusted advisor to prospects and customers for outcomes.
• Assist with POCs, pilots, and RFPs.
• Create content for use cases including MCP and integrations.
• Deliver outcome-based demos and solution architecture diagrams.
• Explain complex business and technical requirements simply.
• Support cross-functional deals and marketing initiatives.
• Contribute assets to the Solutions Engineering team.

Skills

Customer facing

Communication

Teamwork

GTM knowledge

Tools

CRMs

Cloud architecture

Telephony systems

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

The mission of our Solutions Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes. As a Solutions Engineer on our Industry Expansion vertical team, you will be instrumental in creating raving fans among our prospects and customers. Your focus will be on helping them understand how our platform can drive their strategic business initiatives across the organization.

RESPONSIBILITIES

• Work as part of the Go To Market team as the ultimate product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcomes and value from our Gong technology.
• Assist prospects and customers with business assessments (POCs, Pilots).
• Craft content to show customers how to leverage Gong for specific use cases including MCP (client and server) and integrations.
• Execute the build and delivery of outcome-based demos, agentic flows and solution architecture diagrams for customers that have highly complex use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand generating activities (webinars, conferences, events).
• Contribute reusable assets to the Solutions Engineering team and the company at-large.

QUALIFICATIONS

• Customer facing experience in a solutions engineering role (pre-sales) or a combination of solution engineering and other relevant work experience (ie: Sales Enablement, Operations).
• Experience selling into any of the following industry verticals is a plus: Financial Services (Banking / Insurance / Wealth), Healthcare (including Life Sciences), or Manufacturing organizations.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus.
• Understanding of security and privacy pertaining to SaaS systems.
• Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Able to make the complex sound simple!

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $174,000 - $250,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.