Lead Solutions Engineer

Imprint; Buffalo, City of Niagara Falls (NY, NY); On-site; USD 190,000 - 220,000; Full time

Benefits offered by this job

Competitive compensation

High-end work computers

Flexible PTO

Fully covered healthcare incl. depend.

One Medical access

FSA option

Parental leave 20 wks (primary)

Job summary

Imprint is seeking a Lead Solutions Engineer to own the technical relationship with enterprise partners, drive seamless integration and launches, and scale delivery as the company grows. This role blends hands-on engineering with strategic product input to meet partner needs and Imprint’s vision.

You will manage complex, multi-month implementations, translate partner requirements into actionable designs, and push for repeatable launch processes and automation to improve efficiency and

Qualifications

• Experience in solutions engineering, implementation engineering, sales engineering, or similar technical client-facing roles.
• Strong technical background in REST APIs, front-end technologies, and mobile/web SDKs.
• Payments experience is essential: deep understanding of payment networks, PSPs, and payment product architecture.
• General understanding of how products are built, including front-end and back-end development concepts.
• Ability to operate in ambiguity and bring structure to unstructured problems.
• Detail-oriented with track record of managing complex, multi-stakeholder projects to completion.
• Collaborative, cross-functional partner with strong judgment and prioritization skills.
• Willingness to act as a senior individual contributor and drive tooling/automation improvements.
• Proven track record of improving processes through tooling and automation.

Responsibilities

• Collaborate with sales, account management, and product teams to ensure major enterprise partner success from pre-sales through long-term partnership.
• Drive pre-sales technical discovery and solutioning: understand partner needs, map Imprint capabilities to requirements, provide guidance and architecture input.
• Own post-sales technical implementation and partner delivery: lead integration planning, troubleshoot issues, build relationships with partner teams.
• Partner with Product and Engineering to influence roadmap: define products and improvements that solve partner problems, align features with expectations.
• Automate and standardize partner delivery: improve tooling, documentation, repeatable integration patterns, ensure launch stability.
• Improve technical documentation and partner-facing implementation guides.

Skills

REST APIs

Front-end technologies

Mobile/Web SDKs

Payments knowledge

Structured problem solving

Cross-functional collaboration

Ambiguity management

Senior individual contributor

Process automation

Job description

Who We Are

Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.

In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.

Lead Solutions Engineer

As Lead Solutions Engineer, you will own the technical relationship with Imprint's enterprise partners, ensuring seamless integration, launch, and enhancements of payment solutions. This is a mission-critical role that sits at the intersection of major enterprise partner delivery and internal product strategy, requiring both deep technical expertise and strong business judgment.

You will act as the strategic technical partner to large enterprise partners: managing complex partner solutions that are delivered over many months, translating partner requirements into actionable solutions, driving repeatable launch processes, and ensuring Imprint's platform meets partner needs while staying true to Imprint’s vision to be the best way to pay.

This role blends hands-on technical execution with systems-building, requiring someone who can bring order to ambiguity and scale partner success as Imprint grows.

What Success Looks Like In The First 90 Days

• You can independently run technical discovery, solution design, and implementation for enterprise partner opportunities.
• At least one partner implementation is launched through your technical leadership.
• Clear opportunities to automate partner delivery are identified, prioritized, and at least one automation improvement is shipped or in-flight.

Responsibilities

• Collaborate with sales, account management, and product teams to ensure major enterprise partner success from pre-sales through long-term partnership
• Drive pre-sales technical discovery and solutioning:
  • Understand partner needs and constraints.
  • Map Imprint capabilities to partner requirements.
  • Serve as payments and card program expert to architect a best-in-class card program.
  • Provide technical guidance, architecture input, and implementation approach.
• Own post-sales technical implementation and partner delivery:
  • Lead integration planning and execution.
  • Troubleshoot technical issues and unblock launches.
  • Build strong relationships with partner technical teams.
  • Drive proactive communication with partners to surface opportunities and mitigate risks.
• Partner closely with Product and Engineering to influence roadmap:
  • Help define new products and improvements that solve real partner and consumer problems.
  • Ensure new partner and consumer-facing product features are aligned with partner expectations
• Automate and standardize partner delivery:
  • Improve tooling, documentation, and repeatable integration patterns.
  • Contribute to operational stability at launch time by implementing flexible but repeatable frameworks.
• Improve technical documentation and partner-facing implementation guides.

Qualifications

Required

• Experience in solutions engineering, implementation engineering, sales engineering, or similar technical client-facing roles
• Strong technical background in REST APIs, front-end technologies, and mobile/web SDKs
• Payments experience is essential: deep understanding of payment networks, PSPs, and payment product architecture
• General understanding of how products are built, including front-end and back-end development concepts
• Demonstrated ability to operate effectively in ambiguity and bring structure to unstructured problems
• Extremely detail-oriented with a track record of managing complex, multi-stakeholder projects to successful completion
• Collaborative team player with strong cross-functional partnership skills
• Excellent judgment in balancing partner needs with internal priorities and knowing when to elevate strategic decisions
• Motivated by building a successful company and willing to operate as a senior individual contributor
• Proven track record of improving processes through tooling and automation.

Nice to Have

• Experience with B2B2C partner implementations.
• Familiarity with data flows, identity/KYC concepts, or risk/compliance considerations in financial products.
• Familiarity with AI/LLM tools and automation in technical workflows
• Track record of working effectively in small, high-performing teams

Perks & Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Flexible paid time off
• Fully covered, high-quality healthcare, including fully covered dependent coverage
• Additional health coverage includes access to One Medical and the option to enroll in an FSA
• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.

Compensation Range: $190K - $220K