Lead Solutions Architect (AI/ML & Credit Card Technology)

Citigroup; Jacksonville (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

Citi is seeking a Lead Solutions Architect in the U.S. Credit Cards domain to drive architectural excellence and guide AI-driven financial services initiatives.

You will work with engineering teams to align credit card domain knowledge with generative AI and machine learning to solve real‑world business challenges. You will lead design discussions, define strategic directions, and collaborate with back-end systems, databases, and middleware while adopting modern DevOps practices and

Qualifications

• Architectural vision for IT systems aligned with enterprise blueprints
• Proactively define direction for future projects across channels
• Communicate complex technical concepts to non-technical stakeholders

Responsibilities

• Provides architectural vision for assigned IT systems, including Internet applications.
• Develops architecture, strategy, planning, and problem solving across projects.
• Maintains awareness of business, technical, and infrastructure issues to aid creative solutions.
• May be accountable for budgeting, policy formulation, and future-state technology strategies.
• Interfaces with vendors to assess their technology and guide product roadmaps based on Citi requirements.
• Exhibits deep knowledge of how their specialization contributes to the business and commercial environment.
• Provides thought leadership on key business subjects and technical direction.
• Uses analytical skills to resolve complex issues and influence technology strategy and risk decisions.
• Negotiates and communicates with stakeholders at higher levels to drive decisions.

Job description

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

About the Team

The Lead Solutions Architect is a strategic professional positioned at the intersection of credit card domain expertise and cutting-edge generative AI innovation. This role offers a unique opportunity to build foundational knowledge in one of Citi's most dynamic business areas-U.S. Credit Cards-while working alongside some of the brightest engineering minds in the organization. We seek an intellectually curious, technically skilled individual who thrives on learning, embraces complexity, and is eager to shape the future of AI-driven financial services from the ground up.

The successful candidate will embark on a transformative journey, mastering credit card domain knowledge as the essential foundation for applying generative AI and machine learning to real-world business challenges. You will contribute to building the technical and domain expertise required for the Forward Deployment Engineer role, working hands-on with backend systems, web applications, databases, and middleware while gaining exposure to modern DevOps practices, cloud platforms, and containerization. Your work will directly impact how Citi leverages AI to reimagine customer experiences, streamline operations, and deliver innovative solutions at scale-all while learning from world-class engineers who are redefining what's possible in financial technology.

Responsibilities

• Provides architectural vision for assigned IT systems, including those that support Internet applications, ensuring that architecture conforms to enterprise blueprints.
• Develops architecture, strategy, planning, and problem solving solutions on assigned systems. Interfaces across several channels, acting as a visionary to proactively assist in defining direction for future projects.
• Maintains continuous awareness of business, technical, and infrastructure issues and acts as a sounding board or consultant to aid in the development of creative solutions.
• Depending on project scope, may be accountable for end-to-end results including such items as: budgeting, policy formulation as well as providing future state technology strategies for an effort.
• Interfaces with vendors to assess their technology and to guide their product roadmap based on Citi requirements.
• Exhibits in-depth knowledge of how own specialism contributes to the business and has a good understanding of the commercial environment.
• Provides thought leadership in subjects that are key to the business.
• Requires sophisticated analytical thought to resolve issues in a variety of complex situations. Impacts the technology function through contribution to technical direction and strategic decisions.
• Uses developed communication skills to negotiate and often at higher levels.
• Performs other job duties and functions as assigned. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and re