Lead - Solution Engineer (EX)

ZipRecruiter; Denver (CO); On-site; USD 131,000 - 190,000; Full time

Job summary

A leading company specializing in cloud-based software solutions is seeking a Solution Engineer to join their growing team in Denver. This role involves collaborating with enterprise clients to address their needs, conducting product demonstrations, and articulating the value of innovative solutions. Ideal candidates are analytical, communicative, and thrive in fast-paced environments. Competitive salary package up to $189,250 plus additional benefits is offered.

Benefits

Dental, medical, vision, and life insurances

Flexible PTO

Commuter benefits

Wellness benefits

Adoption and parental leave benefits

Qualifications

• 6-8 years of Solution Engineering experience.
• Excellent soft skills and presentation abilities.
• Demonstrated time management skills.

Responsibilities

• Collaborating with Enterprise customers to address business challenges.
• Supporting sales with discovery calls and product demos.
• Building and presenting compelling product demonstrations.

Skills

Analytical Skills

Interpersonal Communication

Presentation Skills

Problem-Solving

Time Management

Sales Automation

Customer Experience Solutions

Education

Bachelor's Degree

Job description

Job DescriptionJob DescriptionCompany Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered inSan Mateo, California,Freshworks has a global team operating from13 global locationsto serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includesFreshdesk(omni-channel customer support),Freshsales(sales automation),Freshmarketer(marketing automation),Freshservice(IT service desk),Freshchat(AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking Solution Engineers to join our growing GTM team in North America, focusing on our Enterprise business. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. If you're a confident who can communicate effectively with diverse audiences, we want to hear from you. If you thrive in a fast-paced, high-growth work environment, then we definitely want to hear from you. Reach out to us, and let's chat!

Responsibilities:

• Collaborating with our Enterprise customers to identify and address their most critical business challenges.
• Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
• Gathering requirements effectively to clearly define customer problems.
• Building and presenting compelling demonstrations of Freshworks products.
• Articulating the value of Freshworks solutions to a variety of audiences.
• Embracing lifelong learning and continuously developing your skills.
• Evangelizing the refreshing user experience offered by the Freshworks platform.

Qualifications

• 6-8 years of Solution Engineering experience.
• Excellent soft skills and presentation abilities; you will rely on these daily!
• Proven capability to work on cross-functional teams to address business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.
• Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.
• Demonstrated ability to successfully execute onsite workshops with diverse customer groups.
• A Bachelor’s degree is but not required.
• Experience in selling CX and CRM solutions, including Telephony, Chat, Workforce Management (WFM), Sales Automation, Case Management, and other products within the customer experience industry.
• Experience in selling AI solutions is a plus.
• Proficiency in Spanish is a plus.
• Availability to work in-office at least three days a week at one of our locations:
  • San Mateo, CA
  • Boston, MA
  • Denver, CO
  • Bellevue, WA
  • Remote or work-from-home positions are not being considered

Additional Information

This role is based in the greater Denver area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.

Compensation Package

$131,800 to $189,250 USD Base Salary + Variable Compensation

Freshworks offers multiple options for dental, medical, vision, and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, , , , and . We are committed to providing equal opportunity for all and believe that in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.