Lead Solution Architect – HR

BrightClaim; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Genpact seeks an HR Advisory Leader to partner with CHROs and business leaders to design, optimize, and transform HR functions using data, AI, and best practices. You’ll drive HR transformation programs across the Hire-to-Retire lifecycle, shaping future-state operating models and governance frameworks while leveraging Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, and AI-enabled platforms.

This role requires executive-level communication, strategic thinking, and change management in

Qualifications

• Strategic HR advisory experience with senior stakeholder engagement.
• Experience designing HR operating models and leading enterprise HR transformation.
• Global HR experience is preferred.

Responsibilities

• Partner with CHROs and HR leaders to define HR strategies aligned with business goals.
• Lead end-to-end HR transformation across Hire-to-Retire lifecycle.
• Define governance, operating models, and process ownership.
• Advise on HR technology strategy including leading platforms.
• Build advisory capabilities and mentor teams.

Skills

Strategic Thinking

Consulting

Executive Influence

Business Acumen

Transformation Leadership

Digital Mindset

Analytical Thinking

Communication

Collaboration

Innovation

Education

Bachelor’s degree in Human Resources or Business

MBA or Master’s degree preferred

Tools

Workday

SAP SuccessFactors

Oracle HCM

ServiceNow HRSD

Job description

Lead Solution Architect – HR

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Position Summary

The HR Advisory Leader is a strategic advisor responsible for partnering with business and HR leaders to design, optimize, and transform HR functions. The role provides expertise across HR operating models, service delivery, workforce strategy, HR technology, process excellence, governance, and employee experience.

Working closely with executive stakeholders, the HR Advisory Leader helps shape future-state HR organizations by leveraging data, digital technologies, AI, and industry leading practices to deliver measurable business outcomes.

Key Responsibilities

Strategic HR Advisory

• Partner with HR and business executives to develop HR strategies aligned with organizational priorities.
• Advise on HR operating models, service delivery strategies, and workforce transformation initiatives.
• Provide thought leadership on the future of HR, workforce trends, and AI-enabled HR services.

HR Transformation

• Lead end-to-end HR transformation initiatives across the Hire-to-Retire lifecycle.
• Assess current-state HR capabilities and define future-state operating models.
• Identify opportunities for standardization, centralization, automation, and AI adoption.
• Develop transformation roadmaps, business cases, and implementation strategies.

HR Operating Model & Process Excellence

• Design scalable HR operating models across Global Business Services, Shared Services, HRBPs, and Centers of Excellence.
• Simplify and standardize HR processes to improve efficiency, quality, and employee experience.
• Define governance frameworks, service ownership, and process accountability.

Technology & Digital Enablement

• Advise on HR technology strategy including Workday, SAP SuccessFactors, Oracle HCM, ServiceNow, and AI-enabled HR platforms.
• Improve digital adoption, workflow automation, self-service, and intelligent case management.
• Drive AI and agentic AI use cases across HR service delivery.

Stakeholder Management

• Build trusted advisor relationships with CHROs, HR executives, and business leaders.
• Facilitate executive workshops, design sessions, and governance forums.
• Present strategic recommendations to senior leadership.

Continuous Improvement

• Drive Lean and continuous improvement initiatives.
• Benchmark HR capabilities against leading practices.
• Identify productivity, cost optimization, and experience improvements.

Leadership

• Lead and mentor HR advisors, consultants, and transformation teams.
• Build advisory capabilities and reusable methodologies.
• Foster innovation and continuous learning.

Qualifications

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• MBA or Master’s degree preferred.

Experience

• HR consulting, HR transformation
• Experience designing HR operating models and leading enterprise HR transformation.
• Global HR experience preferred.

Technical Knowledge

• HR Operating Models
• HR Transformation
• Shared Services & GBS
• HR Outsourcing
• Workday, SAP SuccessFactors, Oracle HCM
• ServiceNow HRSD
• AI & Agentic AI
• Workforce Planning
• Process Excellence
• HR Analytics
• Change Management

Key Competencies

• Strategic Thinking
• Consulting
• Executive Influence
• Business Acumen
• Transformation Leadership
• Digital & AI Mindset
• Analytical Thinking
• Communication
• Collaboration
• Innovation

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Information Systems, Masters - Software Engineering

Certifications

Certified Implementation Specialist - Human Resource - Malaysian Institute of Human Resource Management (MIHRM)Malaysian Institute of Human Resource Management (MIHRM), Microsoft Certified: Power Platform Functional Consultant Associate - MicrosoftMicrosoft, Microsoft Certified: Power Platform Fundamentals (PL-900) - MicrosoftMicrosoft, Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SAP SuccessFactors Employee Central 2020 - SAPSAP

Required Skills

Commercial Modeling, Critical Thinking, Data Analytics, Data Visualization, Finance, Forecasting, Insight Generation, People Leadership, Strategic Advisory

Language

English

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

HR - Solutioning

Remote Type -

Hybrid

Work Shift -

Day Job (United States of America)

The approximate annual base compensation range for this position is:

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.