Lead Software Engineering Lead

Silicontek Inc; San Ramon (CA); On-site; USD 130,000 - 210,000; Full time

Job summary

Silicontek Inc. in San Ramon, CA is seeking an engineer to build AI-driven conversation pipelines and event-based backends. You will implement integrations with Gladly, Sierra AI, Shopify, Zoho CRM and more, while delivering analytics dashboards in React/TypeScript.

The role emphasizes hands-on work with OpenAI/ AWS Bedrock, sentence embeddings, and prompt engineering to enhance agent interactions with customers.

Qualifications

• Experience building AI-driven services and APIs.
• Proficient with Python async paradigms, testing and data validation.
• Hands-on with cloud-native backends and serverless patterns.

Responsibilities

• Develop AI conversation classification pipelines and integrations.
• Build event-driven serverless backend using AWS Lambda + SQS.
• Integrate with Gladly, Shopify, Zoho CRM and others and test dashboards.
• Create and maintain React/TypeScript dashboards for analytics.
• Develop and tune AI agents to interact with customer queries.

Skills

Python FastAPI

async/await

Pydantic

pytest

AWS Lambda

SQS

DynamoDB

Secrets Manager

OpenAI SDK

AWS Bedrock

prompt engineering

SentenceTransformers

cosine scoring

SaaS REST API integrations

React

TypeScript

Tools

OpenAI SDK

AWS Bedrock

SentenceTransformers

Job description

San Ramon, CA (Onsite)

What You’ll Build

• AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and sentence embeddings (BGE/SentenceTransformers)
• Event-driven serverless backend on AWS Lambda + SQS
• Integrations with Gladly, Sierra AI, Shopify (GraphQL + REST), Zoho CRM, and SimpleSat
• Analytics reporting via New Relic NRQL with a React/TypeScript dashboards
• Develop and Maintain Gladly Configurations and customizations and build tools to help agents
• develop, configure & test AI agent to interact with customer queries.

Required Skills

• Python FastAPI, async/await, Pydantic, pytest
• AWS Lambda, SQS, DynamoDB, Secrets Manager
• LLM integration OpenAI SDK, AWS Bedrock, prompt engineering
• Sentence embeddings & semantic similarity (SentenceTransformers, cosine scoring)
• SaaS REST API integrations (Gladly, Shopify, or similar)
• React & TypeScript

Nice To Have

• New Relic NRQL
• K6 load testing / TypeScript automation scripts
• SAML2 / auth middleware