Lead Software Engineer – User Insights

Salesforce, Inc.; San Francisco (CA); On-site; USD 208,000 - 286,000; Full time

Job summary

Salesforce, Inc. is seeking a Lead Software Engineer for User Insights in San Francisco. You’ll design and deliver high-quality enterprise solutions, collaborating with cross-functional teams to enable product-led growth and data-driven decision making.

The role emphasizes leading a team, driving parallel feature development, and mentoring engineers while ensuring robust CI/CD and scalable architectures in a fast-paced environment.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 8+ years of experience delivering enterprise software solutions.
• Proficiency in Java; ability to adapt to other languages as needed.
• Experience with AWS and microservices architecture.
• Track record of delivering high-quality software in fast-paced environments.
• Strong problem-solving and critical thinking abilities.
• Excellent communication and collaboration skills.
• Experience with Agile methodologies and DevOps practices.
• Experience in a contract-first development environment.
• Experience with event-driven architectures and backend interfaces (e.g., AWS Kinesis/SNS/SQS/EventBridge).
• Data-driven approach to continuous improvement and decision-making.

Responsibilities

• Build a telemetry system enabling product-led growth and adoption insights for product strategy.
• Create a centralized platform for experimentation across Salesforce to drive data-driven decision making.
• Collaborate with product managers, architects, and stakeholders to translate requirements into technical specs.
• Lead parallel feature development and ensure incremental software delivery.
• Lead and mentor engineers with technical guidance and support.
• Ensure code quality and performance through reviews, testing, and CI.
• Promote best practices in software development, including Agile and DevOps.
• Troubleshoot and resolve complex technical issues promptly.
• Stay current with industry trends to maintain competitive solutions.

Skills

Java

AWS

Microservices

Agile

DevOps

Event-driven

Kinesis/SNS/SQS/EventBridge

Data-driven

Communication

Architecture

Education

Bachelor's or Master's degree in Computer Science/Engineering

Tools

Docker

Kubernetes

CI/CD tools

Job description

## Lead Software Engineer – User InsightsApply: Office Tech-Flexible: California - San Francisco: Full time: Posted Today: JR350150*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategorySoftware EngineeringJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.**Role Description:**We are looking for a highly skilled and motivated lead engineer to join our User Insights team within Engineering Development and Delivery. You will play a critical role in designing, developing, and delivering high-quality enterprise solutions that meet the needs of our customers. You will work closely with cross-functional teams to ensure the successful implementation and deployment of our products. **Key Responsibilities:*** Work across cross-functional teams to build a telemetry system that enables product-led growth and key adoption insights for product strategy.* Work across cross-functional teams to build the centralized platform for all experimentation across Salesforce to drive the future of data-driven decision making.* Collaborate with product managers, architects, and other stakeholders to understand requirements and translate them into technical specifications.* Drive the capability for parallel feature development and ensure incremental delivery of software.* Lead and mentor a team of engineers, providing technical guidance and support.* Ensure the quality and performance of the codebase through code reviews, testing, and continuous integration.* Drive the adoption of best practices in software development, including agile methodologies, DevOps.* Troubleshoot and resolve complex technical issues in a timely manner.* Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain competitive. **Required Skills and Experience:*** Bachelor's or Master's degree in Computer Science, Engineering, or a related field.* 8+ years of experience in software development, with a focus on enterprise solutions.* Strong proficiency in one or more programming languages (Java required, with the expectation of adapting to other languages as needed).* Experience with AWS and microservices architecture.* Proven track record of delivering high-quality software solutions in a fast-paced environment.* Excellent problem-solving skills and the ability to think critically and creatively.* Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.* Experience with agile methodologies and DevOps practices.* Experience in developing in a contract-first environment.* Experience with event-driven architecture and technologies that interface with backend consumers (e.g. AWS Kinesis/SNS/SQS/EventBridge).* Proven ability to use a data-driven approach to continuous improvement and decision-making. **Preferred Qualifications:*** Experience with Salesforce technologies and platforms.* Knowledge of enterprise integration patterns and best practices.* Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).* Experience with CI/CD tools and processes.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.### ### ### ### At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.