Lead Software Engineer/Software Engineer (ServiceNow)

State Farm; Richardson (TX); On-site; USD 86,000 - 177,000; Full time

Job summary

State Farm in Richardson, TX is hiring a ServiceNow Engineer to design, develop, configure, and maintain ServiceNow applications, workflows, and user experiences. You will translate business requirements into technical solutions with measurable impact and help drive platform excellence.

You will collaborate with product teams and stakeholders, build REST APIs and integrations, participate in code reviews, and contribute to Agile delivery and CI/CD practices in a hybrid work environment.

Qualifications

• Experience developing on ServiceNow (or similar enterprise platforms)
• Strong object-oriented design and software engineering fundamentals
• Experience building and consuming REST APIs
• Familiarity with JavaScript, web technologies, and workflow automation
• Ability to troubleshoot technical issues and identify root causes
• Analytical problem-solving skills, clear communication, and strong collaboration with technical and business partners
• Customer-focused mindset and dependable execution in delivery and operational support

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications, workflows, and user experiences
• Translate business requirements into technical solutions with measurable impact
• Build workflows, business rules, and automations that improve operational efficiency and reliability
• Develop and maintain REST APIs and enterprise integrations; build and consume APIs to support end-to-end integration needs
• Participate in code reviews, testing, and release readiness activities to ensure delivery quality and post-release stability
• Troubleshoot and resolve platform and integration issues, identifying root cause and implementing durable fixes
• Contribute to Agile delivery and modern engineering practices, including CI/CD where applicable
• Recommend enhancements to improve performance, reliability, and user experience
• Help shape reusable engineering patterns, standards, and modernization practices across the ServiceNow platform
• Collaborate with architects, security, product, and engineering teams to drive scalable and supportable solutions

Skills

ServiceNow development

REST APIs

JavaScript

Troubleshooting

Communication

Collaboration

Software engineering fundamentals

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.
Build enterprise-grade ServiceNow capabilities with the ServiceNow Engineering Services Team and Enterprise IT Asset Management Team to improve employee experiences, accelerate automation, and deliver enterprise value. You’ll partner with product teams, business stakeholders, and fellow engineers to design, develop, test, and support ServiceNow solutions—owning delivery quality and contributing to platform excellence.
HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
Hybrid work arrangement for Enterprise Technology is defined as residing with a 180-mile radius of the Hubs and Corporate.
HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, IL
SPONSORSHIP: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity.

Responsibilities

Grow Your Skills, Grow Your Potential

• Design, develop, configure, and maintain ServiceNow applications, workflows, and user experiences
• Translate business requirements into technical solutions with measurable impact
• Build workflows, business rules, and automations that improve operational efficiency and reliability
• Develop and maintain REST APIs and enterprise integrations; build and consume APIs to support end-to-end integration needs
• Participate in code reviews, testing, and release readiness activities to ensure delivery quality and post-release stability
• Troubleshoot and resolve platform and integration issues, identifying root cause and implementing durable fixes
• Contribute to Agile delivery and modern engineering practices, including CI/CD where applicable
• Recommend enhancements to improve performance, reliability, and user experience
• Help shape reusable engineering patterns, standards, and modernization practices across the ServiceNow platform
• Collaborate with architects, security, product, and engineering teams to drive scalable and supportable solutions

Qualifications

• Experience developing on ServiceNow (or similar enterprise platforms); may not be on recent grad resumes
• Strong object-oriented design and software engineering fundamentals
• Experience building and consuming REST APIs
• Familiarity with JavaScript, web technologies, and workflow automation
• Ability to troubleshoot technical issues and identify root causes
• Analytical problem-solving skills, clear communication, and strong collaboration with technical and business partners
• Customer-focused mindset and dependable execution in delivery and operational support

Additional Qualifications

• ServiceNow certifications such as CSA and/or CAD (as applicable)
• ServiceNow Certified Implementation Specialist certifications
• Experience with ITSM, ITAM, ITOM, HRSD, CSM, ITOM, IRM, SPM, or custom apps
• Experience with Agile delivery and CI/CD pipelines
• Experience working in large enterprise environments
• Experience supporting enterprise architecture patterns, cloud concepts, and/or leading engineering efforts (for candidates targeting higher responsibility)

Help deliver enterprise-grade ServiceNow automation capabilities that improve experiences and outcomes—while elevating engineering quality and capability across the ServiceNow platform.

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $85,500 - $177,000
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck.

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!