Lead Software Engineer (Contact Center Modernization, AWS & AI)

U.S. Bank; Irving, Northern (TX, KY); Hybrid; USD 133,000 - 157,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Paid holidays

Disability benefits

Job summary

U.S. Bank is seeking a Lead Software Engineer to drive the modernization of our Contact Center platforms using AWS, AWS Bedrock, and Generative AI.

You will design scalable, resilient architectures across multi-AZ and multi-region environments and lead complex integrations with CRM and telephony systems. The role requires strong cloud skills (Amazon Connect, Lambda, API Gateway, DynamoDB, S3, Kinesis, IAM) and hands-on development with Java, Python, Node.js, and/or React.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Six to eight years of relevant experience.
• Strong hands-on AWS experience with Amazon Connect, Lambda, API Gateway, DynamoDB, S3, Kinesis, IAM.

Responsibilities

• Lead modernization and transformation of enterprise Contact Center platforms.
• Drive adoption of AWS cloud technologies and Generative AI.
• Architect scalable, fault-tolerant cloud-native solutions across multi-AZ and multi-region setups.
• Lead integrations with CRM, telephony, and data platforms such as Salesforce/ServiceNow.

Skills

AWS cloud

Amazon Connect

Generative AI

Java

Python

Node.js

React

Cloud architectures

Multi-AZ/ multi-region

API integration

Education

Bachelor's degree

Tools

Terraform

Kubernetes

Spring Boot

Tibco

Job description

## Lead Software Engineer (Contact Center Modernization, AWS & AI)Apply: Irving, TX: Hopkins, MN: Full time: Posted Yesterday: End Date: September 30, 2026 (19 days left to apply): 2026-0026024At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.## **Job Description**This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles. **Essential Responsibilities:*** Lead the **modernization and transformation** of enterprise **Contact Center platforms**, ensuring uninterrupted business operations and service availability.* Drive the adoption of **AWS cloud technologies**, **Generative AI**, **AWS Bedrock**, and **Amazon Connect Contact Lens** to improve platform capabilities and customer experiences.* Design and influence **scalable, resilient, and fault-tolerant architectures** leveraging **multi-AZ** and **multi-region AWS environments**.* Architect and support **AWS-based Contact Center solutions** utilizing **Amazon Connect**, serverless technologies, and cloud-native services.* Lead complex integrations across **CRM platforms**, **telephony systems**, **data platforms**, and other critical enterprise applications.* Design and deliver **AI-powered Contact Center solutions**, including **Conversational AI**, **virtual assistants**, **voice/chat bots**, and **Agent Assist capabilities**.* Develop and implement **Agentic AI workflows**, including multi-agent orchestration, tool integration, and intelligent automation solutions.* Establish and enforce engineering best practices related to **software design**, **code quality**, **security**, **performance**, and **operational excellence**.* Partner with **Product, Architecture, Operations, and Business Leaders** to align technology strategy and delivery with organizational objectives.* Lead **incident management**, platform reliability initiatives, and continuous improvement efforts while supporting delivery across blended employee, contractor, and vendor teams.**Basic Qualifications** - Bachelor’s degree, or equivalent work experience - Six to eight years of relevant experience**Preferred Skills/Experience*** **Strong hands-on AWS experience** with expertise in **Amazon Connect, Lambda, API Gateway, DynamoDB, S3, Kinesis, IAM**, and cloud-native architectures.* Proficiency in **Java, Python, Node.js, and/or React**, with experience developing and supporting cloud-based applications.* Proven ability to architect **scalable, resilient, fault-tolerant, and high-availability systems** using **multi-AZ** and **multi-region AWS environments**.* Experience with **Generative AI**, **Conversational AI**, **Amazon Lex**, **AWS Bedrock**, **Contact Lens**, **Agent Assist**, **prompt engineering**, and **responsible AI governance**.* Strong experience designing and supporting **Contact Center platforms**, **omnichannel solutions**, **telephony systems**, and **CRM integrations** including **Salesforce** and **ServiceNow**.* Strong background in **real-time data streaming**, **event-driven architectures**, **analytics platforms**, and enterprise-scale system integrations.* Experience leading **cloud modernization**, platform transformation, and large-scale enterprise technology initiatives.* Hands-on experience with **APIs**, **middleware**, **Terraform**, **Kubernetes**, **Spring Boot**, **Tibco**, and infrastructure automation tools.* Knowledge of **security, compliance, and regulatory requirements** within **financial services** or other highly regulated environments, including experience with tools such as **Fortify, Black Duck, Twistlock, and Wiz**.* Proven success in **technical leadership**, **platform ownership**, **incident management**, and leading **distributed onshore/offshore teams**, vendor partnerships, and complex delivery programs.**Location expectations** This role requires working from a U.S. Bank location three (3) or more days per week.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.**Benefits:**Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:* Healthcare (medical, dental, vision)* Basic term and optional term life insurance* Short-term and long-term disability* Pregnancy disability and parental leave* 401(k) and employer-funded retirement plan* Paid vacation (from two to five weeks depending on salary grade and tenure)* Up to 11 paid holiday opportunities* Adoption assistance* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawReview our full benefits available by employment status here.U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.**E-Verify**U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.**Posting may be closed earlier due to high volume of applicants.**