Lead Site Reliability Engineer-1

Mastercard; Purchase (NY); On-site; USD 112,000 - 187,000; Full time

Job summary

A leading financial services company located in Purchase, New York, is seeking a Lead Site Reliability Engineer to manage Cloud Platforms and provide operational support. You will work on automating deployment and observability while troubleshooting various cloud issues. The ideal candidate should have a strong background in Kubernetes and cloud environments, with excellent communication skills and the ability to work under pressure.

Benefits

Medical, dental, and vision insurance

401k with company match

Paid vacation and sick leave

Tuition reimbursement

Qualifications

• Experience in large-scale operations.
• Experience in Designing and Migrating Applications to Cloud.
• Strong understanding of Cloud Security.

Responsibilities

• Support Change Management on the platform.
• Troubleshoot day-to-day issues on the cloud.
• Monitor and mature application monitoring efforts.

Skills

Kubernetes Platform

Observability tools (Dynatrace, SPLUNK)

Troubleshooting and issue resolution

Cloud environments (AWS, Azure)

Communication skills

Education

BS Degree or equivalent

Job description

Overview

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Site Reliability Engineer-1 Overview

This is a Lead Cloud Operations Engineer role (Lead SRE Engineer role) that will manage Cloud Platforms in Mastercard and provide operational support to multiple customer applications and products on the platforms. The candidate will work towards strengthening Mastercard’s Cloud Platforms and Automate Deployment, Observability and other tasks.

Role

The L3 Cloud Operations Engineer role has to fulfil below major objectives

• Support Change Management on the platform
• Review and provide inputs on overall design and observability of the platform
• Operational support for platform and workloads/products hosted on the platform
• Automate manual activities
• Troubleshooting and Root cause analysis
• Problem management

Responsibilities

• Creating Observability Plans
• Troubleshooting and defect management
• Problem Management
• Change Management
• Escalation and Communication
• Cost Management
• Service Desk and Incident Ticketing
• SLA and KPI Adherence
• Knowledge management
• Review and provide inputs on design and architecture of cloud products
• Support Kubernetes Platforms such as EKS, AKS and OpenShift

Additional responsibilities

• Supporting application teams deployed on Cloud Platforms
• Troubleshoot day to day issues on the cloud
• Ensuring safety and soundness of the platform
• Service Management, Process documentation, Knowledge documentation
• Collaborating with Engineering teams for defects, new features and operationalise them
• Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal to minimise the impact to our customers.
• Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers.
• Work with other application support members to create and facilitate a 24x7x365 resolution mechanism.
• Assist in continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments.
• Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues.
• Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness.

All About You

• High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
• Experience in large scale operations
• Experience in Designing, Migrating Applications from On Prem Environment to Cloud Platforms
• Strong Understanding of Kubernetes Platform and scaling of applications on AKS, EKS
• Good understanding of Security on Kubernetes Platform
• Experience with Observability tools such as Dynatrace, SPLUNK
• Strong troubleshooting and issue resolution skills; experience in coming up with new solutions
• Strong communication skills, both verbal and written, with strong relationship, collaborative and organisational skills
• Experience in cloud environments such as AWS, Azure
• Advanced level understanding of Cloud Platforms, DevOps process, CI/CD platforms, Kubernetes, Cloud Networking, IPAM and Policy Management, PCI and audit process, Cloud Security and Cloud Security Posture Management
• BS Degree or equivalent combination of experience and formal education

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

Purchase, New York: $112,000 - $187,000 USD

O'Fallon, Missouri: $97,000 - $163,000 USD