Lead Site Reliability Engineer

DocuSign, Inc.; Northern (KY); Hybrid; USD 170,000 - 220,000; Full time

Benefits offered by this job

Health benefits

RSUs

Bonus

Paid time off

Job summary

Docusign is seeking a seasoned Lead Incident Commander to steer critical incidents across technology, product, and security, reporting to the Senior Director, Site Reliability Engineering.

You will drive incident management excellence, apply engineering and automation best practices for availability and reliability, and collaborate with executives and stakeholders to minimize impact while maintaining service continuity across a global footprint.

Qualifications

• 12+ years of experience in Incident Management or Site Reliability Engineering, including leadership of major incidents and high-severity situations
• Experience with Incident Management tools and have strong programming skills
• Experience in troubleshooting techniques and problem-solving in a 24x7x365 environment

Responsibilities

• Serve as a subject matter expert for Docusign's incident management
• Participate in a rotational shift 24x7x365
• Monitor and evaluate high-level incident-based data for anomalies and correlations to provide valuable insights into trends, and propose solutions for areas requiring improvements

Skills

Incident Management

Site Reliability Engineering

Leadership

Programming

24x7 Operations

Tools

Incident Management tools

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Lead Incident Commanders at Docusign are responsible for leading, identifying, facilitating, and resolving various critical incidents including technology, products, and security. The role involves strategic project management, effective communication with stakeholders including executive leadership, and handling challenging incidents independently. They play a pivotal role in developing Docusign's overall service excellence practice by applying operational discipline, engineering principles, and automation best practices for availability, reliability and scalability.

This position is an individual contributor role reporting to the Senior Director, Site Reliability Engineering.

Responsibility

• Serve as a subject matter expert for Docusign's incident management
• Participate in a rotational shift 24x7x365
• Monitor and evaluate high-level incident-based data for anomalies and correlations to provide valuable insights into trends, and propose solutions for areas requiring improvements

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years of experience in Incident Management or Site Reliability Engineering, including leadership of major incidents and high-severity situations
• Experience with Incident Management tools and have strong programming skills
• Experience in troubleshooting techniques and problem-solving in a 24x7x365 environment

Preferred

• Excellent oral and written communication skills, including the ability to build and present effective business presentations
• Advanced problem identification, judgment, resolution, and decision-making skills
• Ability to work well interpersonally across various levels and disciplines, as well as influence and manage without direct authority

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $186,100.00 - $300,550.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $178,900.00 - $252,700.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary

Washington DC: $186,100.00 - $262,825.00 base salary

Ohio: $157,100.00 - $221,900.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you'll be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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