Lead Site Reliability Engineer

Gleanwork; Mountain View (CA); Hybrid; USD 200,000 - 260,000; Full time

Benefits offered by this job

Comprehensive benefits package

Home office improvement stipend

Annual education and wellness stipends

Job summary

Gleanwork is seeking a Site Reliability Engineering Lead in Mountain View to enhance engineering excellence and oversee technical strategy. The role includes managing cloud services, implementing resilient architecture, and leading a collaborative team.

Ideal candidates have robust experience in SRE, software development, and team management, bringing their expertise to a vibrant company culture with generous benefits, including a salary of $200,000–$260,000 annually.

Qualifications

• 8+ years in Site Reliability Engineering or a similar role.
• 5+ years of software development experience in programming languages.
• 3+ years managing teams and designing cloud systems.

Responsibilities

• Lead technical excellence and reliability across teams.
• Implement resilient cloud architectures and monitor system performance.
• Develop automation scripts to streamline deployment and monitoring.

Skills

Technical Leadership

Incident Management

Automation and Tooling

Performance Optimization

Cloud Platforms (GCP, AWS, Azure)

Containerization (Docker, Kubernetes)

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Terraform

Monitoring Tools

Job description

About the Role

Glean is seeking a Site Reliability Engineering Lead to foster a culture of engineering excellence, drive technical strategy, and develop a high-performing, collaborative team. Your role is pivotal in ensuring our services meet stringent Service Level Objectives (SLOs) and in building resilient, automated production environments in the cloud. You will lead a team and be responsible for products globally, providing technical leadership to key projects and empowering your team to do the same.

Much of our software development focuses on building infrastructure to scale our operations in a hybrid cloud environment and eliminating work through automation. On the SRE team, you’ll have the opportunity to manage the complex challenges of scale and fast growth which are unique to Glean, while using your expertise in coding, algorithms, problem‑solving, and SRE practices. We keep Glean applications up and running, ensuring our customers have the best and most reliable experience possible.

You are

• Technical Leadership and Mentorship: Play a key role in driving technical excellence and fostering a culture of reliability across engineering teams. You will lead by example, setting best practices for incident management, performance optimization, and automation. Influence best practices, drive cross‑team collaborations, and contribute to the execution of key objectives in alignment with engineering leadership and cross‑functional partners. Establish strong technical credibility, shaping architectural decisions and ensuring the delivery of high‑quality, reliable systems.
• Ensure High Availability: Implement and maintain resilient cloud architectures, monitor system performance, and proactively identify and resolve potential bottlenecks or points of failure.
• Incident Management: Participate in primary on‑call rotation; cultivate technical curiosity and growth mindset, and a blameless postmortem culture within the team. Continuously optimize the on‑call process for sustainability and efficiency.
• Automation and Tooling: Develop and maintain automation scripts, tools, and processes to streamline system deployment, monitoring, and management tasks. Your contributions will be vital in efficiently scaling cloud operations.
• Performance Optimization: Optimize cloud infrastructure and applications for performance, scalability, and cost‑effectiveness.
• Security and Compliance: Collaborate with security engineers to implement best practices and ensure compliance with security standards and policies.
• Monitoring and Alerting: Design and configure advanced monitoring systems to gain insights into system behavior, set up alerts, and respond proactively to potential issues. Create and maintain comprehensive dashboards and playbooks for production on‑call.
• Software Development Consultation: Engage actively in the entire software development lifecycle. Participate in system design reviews and provide valuable SRE insights during launch reviews, influencing and enhancing system architecture.

About you

• Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.
• 8+ years of experience in a senior‑level role within Site Reliability Engineering or a similar role, particularly in managing cloud‑based services and infrastructure.
• 5+ years of experience with software development in one or more programming languages.
• 3+ years of experience managing people or teams, leading projects, and designing, analyzing, and troubleshooting distributed systems running in the cloud.
• Strong knowledge of cloud platforms such as Google Cloud Platform, AWS, or Azure.
• Practical experience with containerization technologies, including Docker and Kubernetes. Familiarity with infrastructure as code tools like Terraform is essential.
• Solid understanding of networking, security principles, and best SRE and security practices.
• Proficiency in using monitoring and alerting tools to detect and respond to potential issues effectively.

Location

This role is hybrid (4 days a week in our Mountain View Office).

Compensation & Benefits

The standard base salary range for this position is $200,000–$260,000 annually. Compensation offered will be determined by factors such as location, level, job‑related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, medical, vision, and dental coverage, generous time‑off policy, and the opportunity to contribute to your 401(k) plan to support your long‑term goals. When you join, you’ll receive a home office improvement stipend, as well as annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

Equal Opportunity Employer

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We’re committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.