Lead Site Assistant (Float) - ARCHES Lodge - Graveyard

Mid-Willamette Valley Community Action Agency; Salem (OR); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401k contribution

Employee Assistance Program

Life insurance

Health, Vision and Dental Insurance

Continuing education opportunities

Job summary

Mid-Willamette Valley Community Action Agency seeks a Lead Site Assistant for ARCHES shelters in Polk and Marion counties. You will lead the day-to-day operations during the graveyard shift, coordinate staff and volunteers, and support residents with resources while maintaining a safe environment and high-quality service.

The role emphasizes data integrity, trauma-informed engagement, and collaboration with program partners. Training and professional growth are available.

Qualifications

• High school diploma or GED required.
• 2 years of experience in customer service, social services, or similar roles.
• Experience with homelessness or public healthcare/community services is a plus.

Responsibilities

• Serve as primary point of contact on shift.
• Train and onboard staff and volunteers on duties, policies and procedures.
• Ensure data collection and accuracy in HMIS and Shelter point systems.
• Provide cleaning, laundry, and site upkeep to support daily shelter operations.
• Assist residents with resources and crisis-related needs while maintaining safety.

Skills

Microsoft Office

Customer Service

Communication

Education

High School diploma or GED

Tools

HMIS

Outlook

Job description

OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty.

OUR VISION: We envision a just future, where our communities are empowered to reach positive outcomes and everyone is respected for their infinite worth.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Lead Site Assistant (Float).

Your main responsibilities will beproviding direct support to sheltering services for the homeless population at ARCHES shelters in Polk and Marion counties. Responsibilities include supporting daily operations, including cleaning and laundry services, clerical duties, data collection & entry, assisting clients with navigation to resources, answering client questions and other special projects as needed. In addition, the Lead Site Assistant will also be responsible for training and updating Site Assistants and volunteers on applicable policies and procedures and exercise strong decision‑making skills while providing leadership when urgent matters arise while management is not available or on site.This team offers a lot of growth opportunities and professional development through hands‑on experience.

Wednesday to Sunday. Graveyard shift. Flexibility Required.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or GED.
• Two years of experience in customer service, social services, or other client‑facing roles.
• Preferences given to applicants who have experience working with people experiencing homelessness or at‑risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass Oregon Department of Human Services criminal background check.
• Candidate must pass pre‑employment and random drug/alcohol screenings.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Serves as primary point of contact for respective work shift.
• Trains incoming staff members and volunteers on applicable duties, processes, and policies. Answers questions and aids coworkers as needed.
• Facilitates communication and collaboration between Site Assistants and volunteers.
• Focuses team toward primary program goals and exemplifies the positive culture.
• Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter point.
• Responds to guest questions about clothing, snacks, blankets, restrooms, charging stations and local resources.
• Monitors the program expectations of residents.
• Provides program support, such as: cleaning, site upkeep, laundry and supportive services, client engagement and assistance, including answering the telephone, monitoring client and facility safety.
• Assists other staff and volunteers in providing a calm, clean, and safe environment for residents.
• Shares information, resources and referral about community partnerships and resources.
• Promotes a safe and healing environment for individuals that are victims of trauma through trauma informed engagements, clear boundaries, and supportive case management.
• Attends and engages in required annual trainings and remains up‑to‑date on policies and procedures for the ARCHES program.
• Pursues Program Critical Strategic Goals, including: Embraces the mission and philosophy of Trauma Informed Care, Motivational Interviewing, client‑centered services, Coordinated Assessment, and Harm Reduction
• Performs cleaning, janitorial, and laundry tasks in support of day‑to‑day sheltering operations.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
• Maintains appropriate boundaries with clients and coworkers at all times.

OTHER

• Consistent punctuality and reliable attendance are essential requirements for this role.
• Ability to work effectively and maintain positive, professional relationships with team members and clients.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

PHYSICAL AND MENTAL DEMANDS

• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Occasionally lift up to 25 pounds.
• Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in‑take processing.
• Requires frequent moving/walking and standing in the shelter setting and outdoor spaces.
• Driving in all weather conditions to ARCHES sites in Polk and Marion counties.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de‑escalation techniques for all participants.
• Regulates emotions during interactions with escalated clients and staff.
• Regulates emotions and handles pressures of frequent demands for attention, time and work tasks.
• Ability to move about the workspace.
• Ability to reach and/or extend to access materials or equipment.

WORK ENVIRONMENT

• Close quarters, with residents that are experiencing chronic homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.

• Primarily indoor work environment with frequent interruptions and demands.
• Occasionally exposed to outside weather conditions.
• Exposure to trash and potential biohazards.
• Required to work outside of normal business hours, including nights, weekends, and holidays.
• Ability/flexibility to accept work shifts or trade shifts with short notice (for example, same day for a call‑out).
• Ability to work outside of normal business hours, including evenings and weekends.

• Occasional exposure to body fluids/biohazards (such as saliva, vomit and urine.)

WHAT WE OFFER

• 401k contribution after 1 year.
• Employee Assistance Program.
• Life insurance.
• Health, Vision and Dental Insurance.
• For some positions, employees may be eligible for company‑sponsored continuing education.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone].

**This is a partial list of essential duties and responsibilities. To review the full job description, download below.

Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at [e-mail] or call 503-585-6232 to ask for a HR Team Member.