Lead Shelter Advocate

CHURCHES UNITED FOR THE HOMELESS; Moorhead (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

Churches United for the Homeless in Moorhead, MN seeks a Shelter Advocate Lead to support and lead shelter operations across all sites. The role emphasizes safety, client relations, and de-escalation training within a Housing First framework.

The position is full-time, evenings and alternate weekends. Candidates should demonstrate strong communication, teamwork, and critical thinking, with the ability to mentor staff and maintain accurate case notes.

Qualifications

• Excellent interpersonal and verbal/written communication skills.
• Proficient in Microsoft Office products.
• Demonstrated resourcefulness, good judgement and critical thinking.
• Ability to lead by example and value diverse thought.
• Sensitivity to homelessness, poverty, substance abuse, mental illness and criminal records.

Responsibilities

• No supervisory duties.
• Follow Supervisor plans for employees.
• Review the first 30 days training of new hire with direct supervisor; share strengths and growth areas.
• Train and mentor new hires at all shelters.
• Support On Call staff.
• Ensuring the safety of the Emergency Shelter and Community Center.
• Build professional relationships with clients.
• Model and train de-escalation skills.
• Follow Case Management plans for clients.
• Document case notes.
• Shelter Advocate duties.

Skills

Interpersonal skills

Communication skills

Teamwork

Critical thinking

Integrity

Diversity awareness

Tools

Microsoft Office

Job description

Job Details

Job Location: Micahs Mission - Moorhead, MN 56560 Position Type: Full Time Education Level: Not Specified Salary Range: $22.00 - $22.00 Hourly Travel Percentage: Negligible Job Shift: Day Job Category: Shelter Advocate

Churches United for the Homeless Moorhead, MN 56560

Shelter Advocate Lead - All sites Hourly: $22.00 Non-exempt - FT

Churches United for the Homeless (CUFH) provides shelter, support, and case management services for men, women, and families. Embracing “Housing First” principles, we strive to move residents from the shelter to stable housing as quickly as possible. CUFH works to address the root cause of homelessness by increasing incomes and connecting residents to community services with a goal of increasing housing stability and preventing a return to shelter.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Train, models and assist Advocates with programs related to the front desk/Advocate position
• Ensures safety of the shelters
• Works closely with the Shelter Supervisors and Case Managers
• Works with Shelter Supervisors regarding scheduling and maintaining up-to-date trainings
• Confers with staff to assist them with analyzing case problems
• Assists staff through individual and group meetings to analyze specific programs, understand program development, and increase use of individual skills
• Collate HMIS, Apricot, CARES, West Central Continuum of Care, and Office of Economic Opportunity

Responsibilities

• No Supervisory duties
• Follow Supervisor plans for employees
• Review the first 30 days training of new hire with direct supervisor share strengths and areas for growth
• Train and mentor new hires at all shelters
• Support On Call staff
• Ensuring the safety of the Emergency Shelter and Community Center
• Build professional relationships with clients
• Model and train De-escalation Skills
• Following Case Management plans for clients
• Document case notes
• Shelter Advocate duties

Successful candidates

• Excellent interpersonal and team skills; outstanding communications skills, written and oral
• Proficient in Microsoft Office products
• Demonstrated resourcefulness and good judgement
• Critical thinking skills
• Leads by example
• Values diversity of thought, background, and perspective
• Sensitivity to individual/family struggles with homelessness, poverty, substance abuse, mental illness, and criminal records
• Vigilant attention to details with multi-task ability
• Integrity and ethics beyond reproach
• Connection to Churches United for the Homeless mission and core values

Physical Demands

Donations of items may require moving of tables and chairs, lifting and putting supplies, etc. away. This requires the ability to lift 20 pounds and bend or stand as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Primarily evenings and every other weekend required.

EEO Statement

Churches United for the Homeless provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Churches United for the Homeless complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Churches United for the Homeless expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Churches United for the Homeless employees to perform their job duties may result in discipline up to and including discharge.