Lead Shelter Advocate

Churches United; Moorhead (MN); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Churches United for the Homeless in Moorhead, MN seeks a Shelter Advocate Lead to coordinate safety, training and case-management support across all shelter sites. The role emphasizes de-escalation, collaboration with supervisors, and direct client engagement to promote housing stability.

The ideal candidate demonstrates strong interpersonal skills, excellent communication, and a commitment to housing-first principles while working evenings and weekends as required.

Qualifications

• Excellent interpersonal and team skills; outstanding communications skills, written and oral.
• Proficient in Microsoft Office products.
• Demonstrated resourcefulness and good judgement.
• Critical thinking skills; leads by example.
• Values diversity of thought, background, and perspective.

Responsibilities

• Train, model and assist Advocates with programs related to the front desk/Advocate position.
• Ensures safety of the shelters and coordinates with Shelter Supervisors and Case Managers.
• Works with Shelter Supervisors regarding scheduling and maintaining up-to-date trainings.
• Confers with staff to assist them with analyzing case problems and program development.
• Document case notes and support Shelter Advocate duties.

Skills

Interpersonal skills

Written and oral communication

Problem solving

Critical thinking

Leadership

Diversity awareness

Tools

Microsoft Office

Job description

**Churches United for the Homeless Moorhead, MN 56560****Shelter Advocate Lead - All sites Hourly: $22.00****Non-exempt - FT**Churches United for the Homeless (CUFH) provides shelter, support, and case management services for men, women, and families. Embracing “Housing First” principles, we strive to move residents from the shelter to stable housing as quickly as possible. CUFH works to address the root cause of homelessness by increasing incomes and connecting residents to community services with a goal of increasing housing stability and preventing a return to shelter. **Essential Functions**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Train, models and assist Advocates with programs related to the front desk/Advocate position* Ensures safety of the shelters* Works closely with the Shelter Supervisors and Case Managers* Works with Shelter Supervisors regarding scheduling and maintaining up-to-date trainings* Confers with staff to assist them with analyzing case problems* Assists staff through individual and group meetings to analyze specific programs, understand program development, and increase use of individual skills* Collate HMIS, Apricot, CARES, West Central Continuum of Care, and Office of Economic Opportunity**Responsibilities*** No Supervisory duties* Follow Supervisor plans for employees* Review the first 30 days training of new hire with direct supervisor share strengths and areas for growth* Train and mentor new hires at all shelters* Support On Call staff* Ensuring the safety of the Emergency Shelter and Community Center* Build professional relationships with clients* Model and train De-escalation Skills* Following Case Management plans for clients* Document case notes* Shelter Advocate duties**Successful candidates*** Excellent interpersonal and team skills; outstanding communications skills, written and oral* Proficient in Microsoft Office products* Demonstrated resourcefulness and good judgement* Critical thinking skills* Leads by example* Values diversity of thought, background, and perspective* Sensitivity to individual/family struggles with homelessness, poverty, substance abuse, mental illness, and criminal records* Vigilant attention to details with multi-task ability* Integrity and ethics beyond reproach* Connection to Churches United for the Homeless mission and core values**Physical Demands**Donations of items may require moving of tables and chairs, lifting and putting supplies, etc. away. This requires the ability to lift 20 pounds and bend or stand as necessary. **Position Type/Expected Hours of Work**This is a full-time position. Primarily evenings and every other weekend required.**EEO Statement**Churches United for the Homeless provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Churches United for the Homeless complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Churches United for the Homeless expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Churches United for the Homeless employees to perform their job duties may result in discipline up to and including discharge.## Qualifications**Churches United for the Homeless Moorhead, MN 56560****Shelter Advocate Lead - All sites Hourly: $22.00****Non-exempt - FT**Churches United for the Homeless (CUFH) provides shelter, support, and case management services for men, women, and families. Embracing “Housing First” principles, we strive to move residents from the shelter to stable housing as quickly as possible. CUFH works to address the root cause of homelessness by increasing incomes and connecting residents to community services with a goal of increasing housing stability and preventing a return to shelter. **Essential Functions**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Train, models and assist Advocates with programs related to the front desk/Advocate position* Ensures safety of the shelters* Works closely with the Shelter Supervisors and Case Managers* Works with Shelter Supervisors regarding scheduling and maintaining up-to-date trainings* Confers with staff to assist them with analyzing case problems* Assists staff through individual and group meetings to analyze specific programs, understand program development, and increase use of individual skills* Collate HMIS, Apricot, CARES, West Central Continuum of Care, and Office of Economic Opportunity**Responsibilities*** No Supervisory duties* Follow Supervisor plans for employees* Review the first 30 days training of new hire with direct supervisor share strengths and areas for growth* Train and mentor new hires at all shelters* Support On Call staff* Ensuring the safety of the Emergency Shelter and Community Center* Build professional relationships with clients* Model and train De-escalation Skills* Following Case Management plans for clients* Document case notes* Shelter Advocate duties**Successful candidates*** Excellent interpersonal and team skills; outstanding communications skills, written and oral* Proficient in Microsoft Office products* Demonstrated resourcefulness and good judgement* Critical thinking skills* Leads by example* Values diversity of thought, background, and perspective* Sensitivity to individual/family struggles with homelessness, poverty, substance abuse, mental illness, and criminal records* Vigilant attention to details with multi-task ability* Integrity and ethics beyond reproach* Connection to Churches United for the Homeless mission and core values**Physical Demands**Donations of items may require moving of tables and chairs, lifting and putting supplies, etc. away. This requires the ability to lift 20 pounds and bend or stand as necessary. **Position Type/Expected Hours of Work**This is a full-time position. Primarily evenings and every other weekend required.**EEO Statement**Churches United for the Homeless provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Churches United for the Homeless complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Churches United for the Homeless expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Churches United for the Homeless employees to perform their job duties may result in discipline up to and including discharge.